Helen Zhao Accountants & Co.

Went to Helen for my tax return. Instead get my tax return she told me I have to pay 1300$. Doesn't make any sense. I got a few estimate and are totally different as what she said. I'm not sure if she knows what she's doing. Anyway go away! That's why is cheap. Poor costumer service. And she is rude.

As a first time investor, I was finding my feet at what I could claim or not. Helen was abruptly shutting down my suggestions, telling me I was so unorganised and “wasting her time”. She then charged me a higher price than I was quoted over the phone. Left the building feeling so ripped off and deflated- will not be returning!!

We have seen helen for a few good years with reasonable results. We moved post codes and decided to call the office to see if we could do a Zoom or Teams meeting, we were told no and to email or tax return documentation to her email address.Heard nothing for months so we went to another accountant. It was there the accountant pointed out to us that our last accountant (Helen) had not processed what we asked her to do. It now makes sense, cause every time I tried to intervene she would shut me down and not me Talk or explain my/our position. Looking at the reviews of some people there is a similar pattern. We will not be going back . Our new accountant does an expert job we up to date tax advice.. use your intuition, if it doesn't look right it's not right.

Poor customer service.Was very rude and abrupt. Do not use this accountant.Helen did not lodge our tax return and still charged us for her time. Complete disgrace!

Helen didn’t attempt to get me back anything! She done the return so fast it was unbelievable. I even brought paper work and receipts for everything but she didn’t check anything. Previous years I received in the thousands for my return. This year tried Helen Zhao, got back couple hundred? She only wants your fee. Stay away!

After several years of going to Helen Zhao for my tax return, I have been left completely disappointed in her unprofessional mannerism when I enquired about an error she made on my tax return. She bluntly told me it wasn’t a mistake and I was wrong and if I want to prove her wrong to see another accountant. I will not be using her ever again and advise others to avoid using her services because she will not own up to her errors and will not fix her mistakes.

Helen was very friendly and professional. She was very diligent and got the best outcome for me, for a reasonable price. I will be returning.

Me and partner been to see Helen to process our Tax Return for a number of years now. Can truly say that Helen has by far been the best tax agent we have ever been to. Friendliest, most professional and best attention to details to provide you with an excellent outcome. It does not end there Helen provides her services at a great reaonable cost to her clients. We would strongly recommend her.

Helen is very professional in dealing with her clients and does her utmost best to retrieve the maximum refund as possible while giving sound advice. The friendly service provided at the time of my refund assessment made me feel welcome and confident. I live in the south west of Sydney out towards Bankstown though I am more than prepared to travel far to her office this year 2016 along Botany road from Central station to receive the same excellent service as my last visit. Thank youHelen for your assistance.Kind RegardsJason West