Austlak Cargo

Relocated from Melbourne to Sri Lanka, used AUSTLAK CARGO from HALLAM, WARNING do not use them worst cargo company ever, was recommended so didn’t look at reviews - this is our fault. My goods came damaged, and in a terrible condition. Many of the boxes had been opened prior to customs inspection. We sent over 90 items, including tea chests ( so our losses in full will remain unknown) a count at the port was difficult as due to sheer volume items were in a number of locations. At home we know that we are missing about 3 tea chest size items. The people handing the clearance (AUSTLAK reps) at the port pay bribes and the expectation is that we cover these ‘payments. It was clear that when we mentioned missing items the representative became aggressive, all the hallmarks of a person trying to deflect from his corruption. You will also have to pay AUSTLAK fees to cover this representative’s bribes, for us it was Rs 1.6 Laks. As well as expectation to pay porters considerable amounts for doing their job.I don’t know how AUSTLAK is still in business after 75+ reviews and they only average 1.7 stars.. don’t be cheated like us and so many others..

DO NOT USE THIS CARGO COMPANY! THEY ARE AN ABSOLUTE SCAM! YOU WILL LOSE BOTH YOUR MONEY AND YOUR GOODS!I handed over a cargo box to be delivered in December 2021. It has now been four months, and the goods are still missing. They do not respond to phone calls or emails, and apparently their office is now closed. Their delivery agents in Sri Lanka keep lying (that is, whenever they happen to answer their phones) that they will deliver the goods next week"

Only once we had used this service and they scammed us completely. Delay in providing the boxes by months, 1/3 items stolen in boxes and 1 box completely missing. They scam passport holders with high USD allowances to clear container loads from from customers who only sent few boxes. They use the low price to attract vulnerable customers and make a profit from USD allowances

I have recently send 3 boxes. When received from collection centre,the boxes are ALREDY OPENED and significant amout of items are missing from the boxes.When receiver raise the question why the boxes are opened they said the agent collected the goods.That never happened before over 30yrs I be sending goods to Srilanka.NOT a single occasion received boxes opened.Only this Freight company did this.never sending again through this AUSLAK.BE WARE!Never Recommend to anyone.

After hearing/reading all the bad reviews we were sceptical about sending goods via Austlak. Since we had a very bad experience with Transco (goods were damaged by mice and cockroaches) ourselves, we decided on Austlak as they assured safe delivery of our goods and for their reasonable prices. They admitted that they had issues in the past and that all have been resolved now. Our goods did take little over 2months to be delivered but all was in good condition.

The worst cargo company, Don't ever send your cargo or any confinements through Austlak Cargo. I send three boxes, receipt attached and received totally damaged boxes at my home Sri Lanka, most of the stuff missing. When contacted they blame me that I send boxes with over weight without proper evidence. You can see how they handle the boxes. The person who spoke to me said my boxes are very heavy and he also text me that they have informed my wife when they come to collect the cash - which is totally a lie as I transferred cash online and they never came to my house to collect cash. This is so un professional and never even bother to accept their own fault. If the boxes are heavy they would have denied at the first place. Once the damaged your consignment due to poor handling they will give you many excuses and false accusations. Worst company to handover the goods send to your loved ones. Hay Austlak people"

Extremely unprofessional service. I have sent three boxes through Austlak previously in 2019 and 2020 and had no issues with them but this time it was such a disappointment. The box was picked up from my residence on 16th January 2022, and it was only delivered on the 3rd of June. Almost 6 months later! I can't even count how many times I have tried calling and emailing them to get an update, and receiving no response each time. Finally I noticed they had replied to a few reviews with a local number to call, and I told my mother to try that number and see. Only after that did we finally get an update on the box. Utterly disappointed with the service. Will never use or recommend to anyone again. If anyone is thinking of using these people to send anything to Sri Lanka please don't bother!!!The ONLY good thing about this was that the box was undamaged and all the contents were still intact.

The most unprofessional service I have ever had from a courier company. Sent a package with Austlak in January, been 3.5 months now and it has still not been delivered. Tried to contact them to get an update more than 10 times via email, phone (both Australian and SL numbers) to no avail. No one from this provider at least had the common courtesy to just acknowledge an email and say the package was getting delayed. Don't waste your time and money with them!

Was the worse experience ever with Auslak cargo. Multiple emails and phone calls are unanswered. Posted a box for parents in Colombo with some essential goods in January 2022. After Pre-paying and multiple attempts for them to be delivered at home in Colombo, parents (who are elderly) decided to collect it themselves on the second week of June 2022. Totally accept the fact, things are not easy in Sri Lanka, however honestly and courtesy to respond to emails/calls was not there from the office in Melbourne. Very disappointed and will never use it again.

We first started using Austlak cargo 4 years ago and used to send a couple of boxes every year. This year around, when we were looking for Austlak boxes to ship,- the agents/ shop owners advised against it saying that there had been long delays and that Austlak has closed down their operations.When I approached another shipping agent recommended by the Sri Lankan shop, they listed a lot of conditions and restrictions, which I felt were excessive. e.g. no more than 3 packs of milk powder, no more than 2 pack of fish oil etc.As it was not viable to send packages with so many restrictions, I decided to send my box once again through Austlak , even at a risk. The representative in Melbourne admitted that they had some issues which had been sorted. Whilst there were restrictions, they were not as bad (e.g. 6 packs of milk powder instead of 3 but even if there are more, it wouldn't matter as long as once can see that the shipments aren't for a business). Whilst I dropped off my box to the warehouse, I noted that they already had thousands of similar boxes and also larger items (e.g. refrigerators). Noting this to confirm that they are not out of business.I shipped my items in late October, which was delivered to my house in Colombo by early December (just as they promised). None of the items were lost and the communication was great throughout.I am pleased with their services and will continue to use only Austlak in future despite the negative reviews.