Bruny Island Accommodation Services

We never actually got to stay at the accomodation we booked, as we received an email the day after saying the owners couldn't accept our booking, leaving us with no where to else to stay. We had already paid the $190 for our accomodation and were told it would be refunded. After over a week and still no refund we contacted the business who stated it can take up to ten days. Still no refund. They then stated they would contact their bank. After hearing nothing for a further two weeks I attempted to contact the owners again with no reply. After threatening to contact an ombudsman I received a reply stating they did not have enough of my details. Currently an ongoing issue trying to receive my refund!! Very unhappy with this service!