Australia Post - Rouse Hill Town Centre LPO

The staff there thinks they know everything and are always correct. Took a renewal passport application for my daughter and was told the pictures don't meet the requirements and refused to process. The lady showed to what seemed like the manager or owner and he said the same. The pictures were taken and processed by a company that does this day in day out.Went to another post office in the area and no issues with the pictures, lodged and received the passport today.Never ever to return to this branch!

The older Indian female staff always has a rude attitude, feels like she has zero care or interests in service customers. Stanhope Gardens post office is way better.

The helpful staff stayed back after closing hours on a Saturday to help process documents for us. This was despite us not knowing that we had to make an appointment for this.

I always hate having to cone here.Staff are not friendly, long queuesNo rapport with their customers.I use the post-office outside whenever I can.

I found the staff here to be super helpful with getting our passports done. They were friendly, courteous, and explained everything very clearly from the outset. They were quick, efficient and really great with all the questions that we had. They even squeezed in our appointment after they had closed so that we could get all the kids sorted out. Best service I’ve actually ever had at a post office. Not sure how other people have had such a different experience based on these reviews, but here’s a hot tip; The people that work here are human too. So instead of treating them like they owe you something, show them a bit of respect, follow their instructions and you will probably get the service you’re looking.

Woman in charge of passports is useless. I went in on 3 different occasions and I was clearly in need of help to understand the process and instead of being helpful and explaining it to me. Each time I went in she would pick up on something I didn’t have or didn’t do correctly and just told me to come back the next day with that thing. Each 3 times it was something new. You’d think someone in that role would be more helpful as clearly I have no idea what I’m doing. Didn’t help either her attitude towards me each time getting progressively worse.

Not even inside the post office.. slow and not reliable. I ordered to parcel box, they asked to pick up instead.. so much for express postage.

ZERO CUSTOMER SERVICE SKILLS ! Why do the staff have so much attitude? Never ever to return to this branch again!

Last Saturday, I visited to Rouse hill Post office to renew my son’s passport renewal we completed all the paper work and requested her to check the documents but she showed her very rude behaviour and ordered us to amend some points and today when we returned with the documents she showed us some different points and very arrogantly started to crossed whole pages and act very rudely. She was an Indian background lady who doesn’t know how to talk to and act with normal person. Never recommend anyone to go there to be humiliated. Very unhappy customer. Should be 0 review

We walked in for a baby passport photo to be taken as we were advised that there was no scheduling this. We timed it so that our baby was not going to be fussy and even considered wait time because we know it was busy. When it was our turn it was a bit difficult because well obviously trying to take a picture of a child, he kept moving his head (but not yet crying). We held the line for like 3 minutes and then a woman on the other counter told the guy trying to take the picture of our baby to do the other people first before us. I don't know if it was because we were Asian and the people behind us were white which is why we were asked to step aside?We did our wait time and we even considered their time. When it was our turn we were put back at the end of the line? This woman obviously doesn't know how difficult it is to keep a baby from crying?We're not asking to be treated special, just fairly. Definitely remembering this woman's face and will get the name later to update this review.