Compass Cars Mulgrave - Accident Replacement Vehicles

I was going through a pretty hard time in life and in my personal relationship, and these guys saved my life in many ways. They really looked out for me more than just renting a car but also caring about my well-being and my life situation. The entire Mulgrave team were a dream to work with and I’m grateful for everyone there. I highly recommend booking with them such a beautiful team

Totally recommend Compass Mulgrave for car hire. Great service, friendly team and they supplied me with a brand new car whilst mine was in for repairs.Thanks team, you made the inconvenience of not having my car much easier to cope with!

When I was involved in a car accident that was not my fault, the repairers told me to get in contact with Compass as they give a hire car and charge the person at faults insurance. It took me longer than required to reach someone as for some reason they didn't answer their phone before 11am. After a week of using the car (which by the way came with a quarter tank of petrol and the previous driver who used the car was a smoker), I was rudely contacted to give the car back. The day before I had just had to put in $100 worth of petrol to keep it going. When I questioned this, they said that the person at fault did not have insurance. After 4 calls explaining to charge my insurance as per my policy which allows a daily rate, they ignored this and constantly contacted me regardless to return the car. I honestly have not had a worse experience with a hire car company in my life. They have made this incident an even worse experience for me and regardless didn't care and were happy to leave me vehicleless. I saw a previous complaint here that specified that they also were left with a quarter tank and never got a reimbursement. I am giving the car back with the same amount they left me with as a bare minimum of the experience I had to go through with them.Additional edit 31st August:On top of not responding to my review but every other individuals review, I was added to their marketing emails asking how their service was and the ability to work for them? Why would I want to work for them? Why is a rated service email including marketing for their hiring? Why was that even a logical decision that was made?I provided feedback on the 1st of August. The response was short and in the title of the email (yes that is right, it wasn't an email but a response as the title?) and when I asked them why my response was even in the title of the email, their excuse was that it was a 'bug'. No satisfactory response was even provided to me about my experience other than, in their exact words 'tried to get it extended for them but we can't' that was it.

By far the worst experience of my life. Talk about a horrible company to deal with. Harassed me non stop nearly every day for the 2 months I had the car, even sent someone with a tow truck to my dads house after hours with no contact. Then harassed me then for my legal help, threatening so I’d engage. Honestly save yourself the effort, go elsewhere.

Really good company thanks to Michel who had help me organise everything while my car was off the road really friendly staff would recommend

Customer centric staff delivering service with care and passion. Explained contract terms clearly, making the whole process from start to finish smooth and simple. Arranged a vehicle similar to my own. Highly recommended.

Excellent service and friendly team. Super easy to deal with, Highly recommend!

The team over at Compass Mulgrave provided exceptional customer service. The selection of vehicles were great. Very clean and modern. Prompt and timely service. The transaction was flawless. Highly recommended!!!

In a word… Seamless.No issues on getting my vehicle. Friendly staff & very accommodating. I will definitely be back the next time I’m in need.Thank you Michael & your team.

I got offered replacement vehicle for not at fault insurance cover. It came with 1/4 tank petrol. Due to not knowing duration of the service I filled up the tank, but car was ready the next day and I returned it with full tank. They said they will not refund me the fuel as it is not their “policy”. However it is their policy to charge the customer 3$ per litre incase they are under. It seems that the company cares more about saving a few dollars than the customer or their own reputation.