Star Car Wash - Sunnybank Plaza

Terrible. Paid for platinum wash. Obvious dust visible from interior of the car as they did not reach corners. Also external is not clean in back corner of the car. Would not recommend

This place is a joke. I asked for a mini detail on my Prado and the price stated on their menu board was “SUV/4WD $140”.Sparkles Garden City charges only $90 for a mini detail for SUV/4WD. One would think that being $50 dearer than your competitor, you would be providing a little more for the price you are asking for. Anyway, i wanted to do a mini detail here at Star for my own convenience sake being in this location at that time.Prior to this incident, i had a mini detail done here before and was, indeed, charged $140. The service was pretty much the same as Sparkles’ $90 mini, if not, less attentive than Sparkles when it comes to the detailing of dashboard areas.Anyway, the guy who came to meet me, told me that they usually charge an extra $40 for a Prado (they didn’t the last time). He subsequently pointed to another Prado, which was in the middle of washing, and said that the Prado was under a full detail service ($330 on their menu) and he charged the owner an extra $70, totalling $400, for the wash, as though trying to justify for the extra $40 he wanted to charge me for.I pointed to the menu price and reminded him that they should be charging $140. My car just needed a regular clean and was not in an exceptionally dirty condition. He insisted on the extra $40 on top of $140. $180 for a mini detail!Needless to say, i turned around and walked away, shaking my head at such absurdity.Come here if you would like to be served and ripped off by a bunch of dodgy clowns.I will surely be reporting these guys to the Fair Trading Department.

Fantastic job, especially the wheels, they look brand new again, thank you I will definitely be back.

The one star is for shampooing the car seats well, and doing a semi-adequate rush job on the rest.Zero stars for:Time managementCommunicationAttention to detailGaslighting - telling me leaves and marks and dust on the car were because I left it there (under shelter) overnight (they did not give me enough notice to collect the car before closing time even they'd had it since 10am)Keeping me waiting on pick up this morning, vacuuming the mats last minute even though they'd had the car for 24 hours!I had paid for the interior detail service which retails for $199 and includes the exterior clean.

Update - The staff got in contact with me and offered to clean teh car again. Looks great nowOriginal Review - Got the Polish Pack done to my car. Staff were friendly, but the car does not seem to have the whole treatment done. Roof was not washed under the roof rack, the interior trim still has dirt and the car does not feel like it been clayed and waxed.

Wouldn’t recommend the car detailing service. Paying $130 for a more detailed cleaning service. My 6yr old could of done a better job.The most basic of cleaning area of the floor was left filthy.

They did a pretty good job, only if they pay more attention on some small parts.The inside. I take the platinum wash, which include interior. They did a great job vacuuming, but they forgot to vacuum the 3rd row (since i bring down the chair so they might think that i didn’t use them). Also, when i look at the dashboard after i came out from the shopping centre it’s still a little dusty. It’s all only small stuff, but other than that they did great job.The outside. they did a great job too, but wish they can pay more attention to detail like after washing the car there’ll always be water droplets from the door handles, under the side mirrors, and also the luggage door. If they dry that properly, it’ll make it even better.

The worst car wash I've ever had. Do not recommend this place to anyone. I asked for a star polish. But I don't think any polish has been done. There are marks all over the car. The messiest work I've ever seen. They have vacuum the inside but can see bits and pieces all over the place like it's done in a rush. They haven't wiped down the back of the car. There are dirt marks on the doors, Spots of grime on all of the wheels. I paid to get my car washed, cleaned and waxed but they haven't done it properly. not worth the money. No experience,no professionalism. No standard.

Underwhelmed. $70 car wash - when queried as to why the mudflaps were bone dry and still dirty, was advised only the sides of the vehicle gets washed, not that area.Disappointed.