The North Face Chadstone

Nice and clean store with a fairly good range however limited in sizes which they store. Staff are really helpful and nice though and offered to call around to check other stores if they have stock. Prices are not too bad.

The staff are not helpful. Not organized. 2 days later and stock has not been put out. Store manager needs wake up. Only if the staff can keep up with the brand !

Extremely helpful and friendly team, I was EXTREMELY impressed and will go back. They also have a fantastic range of top-quality items. Loved compared sharing dig photos with the team as well!!

Really disappointed. I went in looking for a vest and staff told me itd take them 20 minutes to find the colour & size. So I said yes no problem ill be back to purchase it. I came back an hour later and the same worker told me she would have a look out the back and then came back saying they mustve sold out of all their stock in that hour... I found this very hard to believe and feel really disappointed by this service. I have been looking for this vest for ages and what a let down that they couldnt be honest with me and say they hadnt looked yet... Why would I want to pay $370 for a vest if I cant even have any form of service, it really made me feel like finding the vest in my size was a burden causing 20 minutes of lost time for the worker. Left with no vest and now have to go out of my way again to go find another stockist since the staff did not want to do their job.

Three staff at the store talking, no one’s attention on what customers looking. Disappointed. Better place around.

Great service and classy gear. I was desperate to get hiking boots for a child, sans child and with sketchy sizing, all under pressure. I got great help and a solid returns option if it didn't work out (it did)

there was a complication with my jacket repair and Jess helped me sort everything out really well and efficiently. Super kind and helpful team with great customer service

We possibly went at a busy time but they needed more staff when we went. The one employee did a great job of attending to everyone's needs in the store in a positive manner. Due to her positive nature we were happy to wait. I've definitely left a store due to having to wait when the staff isn't as friendly. At the end of the day we got what we wanted and are very happy with the product.

Such a disappointing experience. Three team members standing behind the counter ignoring a store full of people. Not a single word said to ANY of us. They were too busy loudly talking about their explicit private lives & weekend plans to bother helping anyone. I wish I could say this was a one off experience, but it's the same thing EVERYTIME both myself & friends have been into this store.I truly hope their management & head office read these reviews as the entire team obviously needs a complete overhaul.