Foot Locker

Me and my partner had the best experience with Kabir at footlocker pac fair, we were still raving on about him for hours after we left, this kid is going places!!

My son and I went to look for school shoes and running shoes. Lucas, the employee who worked with us, was absolutely helpful, extremely efficient and surprisingly friendly. He is a rare bright spot in Australian retail. Kudos to the Foot Locker manager who hired him. We will go back to Pac Fair Foot Locker if only to receive such good customer sevice.

Worst place to shop. I asked to exchange some shoes for my daughter purchase the night before. They didn’t have the stock and the girl offered to have them shipped out. After standing there for half an hour while the incompetent child serving me arranged the exchange, she then tells me there is a $10 delivery charge because the exchange is under $100. Although the total amount spent on the docket was more than $200 and I also spent $750 on sneakers during the week. I will never shop here again.

Staff name Daniella needs some training on customer service and their system. We did delivery order through foot locker store Pacific fair and then never received our order. We went to store staff named Daniella states it got cancelled, so we asked if she can do refund, she was like we need to call customer care. We called customer care they were like when store knew that it was cancelled they should have done refund straight away. We went back again to store that staff Daniella was very rude unprofessional, never experienced such unprofessional staff ever in my life. Hope foot locker follow this up.

Bought a nike air max 270 as a gift for my wife. The shoes started tearing apart at the top in less than 1yr. Took back to Footlocker, the manager said they couldn't help and the issue was cuz the shoes were too small...(my wife wears the same size her whole life). That said he didn't help, I went to the nike store just to ask if that issue was common, the nike's manager said it was just a faulty item and promptly replaced the shoes. She also said footlocker should have done something.

My girlfriend and I were there on Monday looking for some new shoes. Jed who looked after us was fantastic. His customer service skills and demeanour was great to see in a retail environment.

Amazing customer service from Jed today, he went above and beyond to help me find my purchase receipt in the system and did an exchange for me hastle free. One of the most polite and helpful employees ive ever come accross. Thanks again Jed!

Went to this store yesterday with my friend. As soon as we walked in nobody greeted us, we were waiting for staff to approach us as we had come in to purchase a specific pair of shoes, all staff were totally oblivious to the fact we had even walked in. We went up to the staff to ask for our sizes and he said he only had my size and not my friend, after waiting at least 10 mins for him to get the shoe he comes out and says theres no size for me but they suddenly had my friends size, which was fine, mistakes happen etc. Although then I asked for a different pair and that took another 10 mins to come out. We finally settled on a shoe and let the staff knowso we purchased and as we got home my friend checked her pair and she was given my size of shoe, so we ended up with the same shoe in the same size. The staff were just super distracted, showing that they didn’t really care, even the girl at the counter was just super unaware and slow, music in the place was loud so couldn’t even hear what we were saying. I’ve written this to let others know exactly what you will expect there and there’s just not excuse for giving someone the wrong size especially went customer has shown patience and we were looking forward to having these shoes, now my friend will have to return them and not get anything due to them now having no stock which was another issue.

While on holiday we shopped here a few times . All the staff were always amazing, helpful and friendly. Go the extra mile