Tormey's Air and Ice Cairns

Rang Tormey's because they were refered by a local business. The lady told me they had a $90 call out fee, I assumed that as they were given the job they would not include this fee. They were told the airconditioner needed a recharge of R32. Their service person was professional and completed the job well. When I recieved the bill by email I was surprised to see 1.5 hours when it was completed just under an hour., also to see a charge of $16.50 for servicing their vacuum pump and then the $90 call out fee a total of $452.60 to recharge the airconditoner and reflare one tube, obvious case of bill padding. The bill was seen 2 days later after I checked my email and found another bill saying I was overdue in paying 2 days??? The job was billed on the 16th same day it was recharged 2nd bill saying ''Re: Overdue Invoice'' was recieved on 18th, by email again. It is a pitty their customer relations does not support the professionalism of thier tradesmen. ( Suggest dont use them unless you get an itemised quote first then get other quotes from people that don't charge a $90 call out fee).

Tormey's and Ice booked me in quickly to get my 7 splits systems and cleaned and service . They turned up on time (always a bonus) and wear extremely professional. My units are working beautifully and so happy. Thank you to the whole team.

Had two split systems put in my home by the guys from Tormey's Air and Ice.They were installed on time for the quoted price and when they left both rooms were as clean as they started.... no mess to clean afterwards!. Honest and reliable service.Great job.

Holes drilled from outside through lounge room wall left for someone else to fix at a later date.Unprofessional.UPDATE 4/8/22.Job fully paid for, still not complete?Patch work in lounge room pathetic, holes still remain from original MISTAKE by an apprentice???Video evidence can be supplied.Would you be happy with an unfinished installation? The house owner is not! 15/9/22AS I STATED ABOVE TOTALLY UNPROFESSIONAL JOB.PUBLIC, YOU DECIDE AT YOUR PERIL!

Exceptional trustworthy service. These guys don’t mess around, very informative and knowledgeable. I had every bit of confidence in their workmanship. Special call out to Darren who was a pleasure to deal with and went the extra mile to solve issues with my aircon.I was so blown away by their staff and their professionalism. Can’t thank them enough!!Allan

Kevin & the guys from Tormey's Air & Ice not only very professionally serviced my business premises air conditioner, but after 20 odd years when the old thing finally could go no more, they were unbelievably helpful in getting a replacement sorted out and installed. It was a difficult job that took some time, but it was done with impressive professional style & with minimal disruption to the business. First class professionals and probably my best experience in my many years dealing with trades in North Queensland. Highly Recommended!

Tormey’s came out on New Year’s eve to fix our aircon. Friendly, thorough service. From Jenny on the phone to Adam and Kevin, it was a pleasure to deal with you. We haven’t had service like that anywhere. Wonderful job guys. Thank you.

Daniel, Connor and Jack recently installed several air conditioning units in our house.We were extremely impressed with their efficiency, hard work and pleasant manner.They all worked non stop and the units were installed perfectly and in a timely fashion and of course left no mess.If this is the quality of work for all installations, I thoroughly recommend Tormeys Air and Ice to any prospective buyer.

Had an emergency at our apartment and Tormey's (being a local business) were the first port of call. I was fortunate enough to have an appointment booked in for the same day and Kyle (?) came around to check the water leak around the AC. Turned out not to be our AC but upstairs' burst water pipe! Anyway... Tormey's - Great swift service and really easy to deal with.Thanks guys!

Have used these guys over the past 3 years for both installations and getting our air conditioners serviced (including chemical cleans)All of the technicians have been respectful, professional and, most importantly, good!Just had Sam do our annual maintenance this year. He went out of he way to show me the ins and outs of the process. Super professional and polite.Would highly recommend and will use again.CheersMurray