Bayford Volkswagen Fairfield

Arrived at the dealership yesterday morning with cash to spend and accompanied by a repeat customer that spoke highly of the dealership. Having done our research the previous day, I was excited, just to be confronted by most appalling service from a smug dealer named Camron. He gave little to no information about the car just to say it was a Polo demo model and back pedaling telling us it was the baseline model (that it clearly wasn’t) and would cost 35-36k on road. I sat in the car with the doors closed, showing myself around the car, while he stood outside. It appeared to be the only Polo car on the lot, he was quite obviously trying to get it off the lot before end of year and cut himself a big commission.We made our way over to another dealership where we found a dealer that was prepared to run me through the cars functions and offer a new Polo baseline 23’ model for 5k less, without a trade in on my old car. You guys work on commission right? Big, big mistake!!!

Daniel in sales made the whole experience in purchasing a used car very easy. You can trust that he will look after you. Great car knowledge and friendly demeanor.

I bought a T cross for my daughter and Daniel Ross was amazing at looking after us. From the first phone call right through to receiving the car. Daniel made the experience so easy and my daughter was so impressed with her new car and the amazing attention the staff gave her. Thanks you so much!!!

Today I had the pleasure of picking up the T-Cross I purchased from Daniel Ross at Fairfield Volkswagen and I must say, it was an outstanding experience. From start to finish, Daniel went above and beyond to help me find the perfect car. He was knowledgeable, friendly, and he along with Olivia and the team made the whole process a breeze. I couldn't be happier with my new T-Cross and I have Daniel and the team at Fairfield Volkswagen to thank for that. I highly recommend him to anyone looking for a new car!

We lost absolutely everything in the 19/20 bushfires including 3 vehicles and one of them being our beloved Volkswagen Tiguan. Finally after much consideration we decided to replace The Tig. Working with Daniel Ross has NOT been Awesome!Daniel Ross is MORE THAN AWESOME!Daniel Ross is AWESOMEMOSTESS!From the 1st ph. call to picking up our Tiguan Allspace with luxury pack he made our purchase a pleasure.Daniel and the whole team at Bayford motors are truly the real deal, we couldn't be happier. We just took the car to our doggie walking group in Paynesville and gee did we get positive comments about the vehicle. Recommending your dealership and staff endlessly.Thanks Daniel and The teamCathy and Geoff

So I purchased a used Passat and dealt with Daniel and picked it up yesterday. He was great to deal with, easy and smooth all the way and the vibe felt like buying a new car. I wanted to give him a 6 star review because it was such a great experience. Thanks again Daniel!

Got a 2nd hand Golf TSI from Daniel Ross for my daughter's 1st car. The process was smooth and Daniel was easy and friendly to deal with.

We bought our new 2021 Tiguan from Bayford Volkswagen Fairfield and were very happy with the sales experience. Simon was friendly, patient, and never pressured us to buy. As their slogan promises, we did “drive away happy”.So when our car developed a mysterious slight rattle a few months ago, we took it back to the dealership’s service department to get checked out, not having an inkling of the nightmare that awaited us. We dropped the car off on the morning of Saturday, 7 May, and by noon got a call that the rattle had been fixed but on a test drive, they had got into an accident! According to them, a local resident had backed out of his driveway without looking and hit our brand-new car on the front passenger side. Bill, the service team member who had checked us in, was very empathetic and apologetic, put us in a T-Roc as a loan car and promised that they would commence repairs immediately without waiting for insurance.While shocked that our car could get damaged while in the dealer’s care, we were somewhat mollified by Bill’s helpfulness. However, this feeling quickly dissipated when we were contacted by the service manager Rowan who just brushed off Bill’s promise and said they would go through the insurance process. We did not find out until we contacted Volkswagen Australia that they apparently had received a repair estimate of $13,000, which they found too much to cover despite the Bayford group consisting of 11 dealerships! It took nearly two weeks for the insurance to give them the go-ahead, and then another two weeks for the repair to be done.We found communication with Rowan very difficult, we felt that he showed next to no sympathy, he did not keep us updated as he promised he would, and eventually hung up on us when we questioned his management of our situation. There was no acknowledgment of responsibility for damage that had occurred while the car was in their care but just an emphasis on how it wasn’t their fault. We were shocked at this treatment and the imperceptible progress of the repair, and out of desperation, we reached out to Volkswagen Australia, who were more sympathetic but did not resolve the issue either.Things started to look up when we were contacted by Nick, the dealership’s manager. He was much more sympathetic and understanding, offered us a larger Tiguan for loan, and kept us informed about progress. When we accepted his offer of the larger Tiguan, he delivered it personally and also arranged for a team member to drop off our car once it had been repaired, cleaned and filled up. As a goodwill gesture, he offered us 3 years of free servicing with them, which we gratefully accepted. His calm, caring attitude restored some of our faith in Bayford Volkswagen, and it is purely due to him that this is a 2-star review, not a 1-star review.

I cannot recommend Bayford Volkswagen Fairfield enough!I was tossing up between two different makes of cars and had visited another Volkswagen dealer that I was so disappointed with. So, I was going with the other make… However, I passed Bayford Fairfield on my way home and thought I’d see if they were any better. They were fantastic! From the moment I walked onto the yard I was made to feel welcome. I was treated with respect and in no way was I pressured.My positive experience continued throughout the whole purchase process, including delivery.If I continue to experience such good customer service, I will be a Bayford Volkswagen customer for many years to come.Well done Nick and team.