Electus Distribution

This company is prepared to renege on written promises, and then reverse credit offers.They had 500 units of a product in stock and we needed them at the end of the month. We had written promise that they would hold them for us and supply them until the end of the month.When the day came, they reduced the quantity substantially. They wanted to keep the balance so that they could sell them to other customers (at full price I assume).The week before they had also messed up another smaller order for some power supplies (sent the wrong colour). They then couldn't supply the correct part for 6 weeks. The rep had offered a credit note for the order. The credit note was applied to our account.When I complained about them not delivering the 500 units, the credit note for the power supplies was then cancelled that afternoon with the sales rep apologising for making a mistake.To me, this appears to be a company that is willing to break written promises for the sake of profits, and cancel credit notes when they realise the customer is likely to move to another supplier.I pity the young sales rep who is being taught that profits trump integrity.

Push notifications for the concord security system you sold me have never worked reliably.Despite patience and perseverance on my part concord and Jaycar have been unable to rectify the issue to my satisfaction. It's for these reasons I  now wish to claim a full refund under the banner that the product software and support is not fit for purpose!

Electus law higher than consumer law!...Apparently their internal policy on out of box failure returns trumps consumer law!No sorry

Is there an ASSIE in the place that I can talk to, and improve the worst customer service that I have ever experienced

rubbish products and even worse customer service.

Apparently you must have an account to make any enquiries about custom made looms. How ridiculous and unprofessional. I guess it doesn't matter your loss in the end considering it would have been 250,000+ units over 2 years.