Fernwood Fitness

Sam was very kind . She manage to get me good deal. I really like the way she works in Fernwood. She should be the manager of Fernwood. She is very professional in her work. Gungahlin.

Management is not trustworthy whatever they said while signup on call actual contract was something els and they don’t wanna listen detecting money from back account. Totally disappointed. Better stay away from this gym( Writing behalf of my partner)

A long term member and planning to stay that way! I live 25 minutes from the club now but continue to remain a member here because I would rather drive the distance and go to a club that I love than join anywhere else!The staff here are absolutely lovely and as members we are spoilt for the quality of group fitness trainers and their skill levels. Having the privelege of doing virtual classes is also a massive bonus to this club & means that there's always something on the timetable!Facilities are always clean & never once have I had a hygeine fear before or during covid!Love being a Gungahlin Fernie!

Worst experience ever. Rude staff and zero support. Wouldn’t recommend at all! Please save your money and go somewhere else.Prepaid crèche services that went to waste as I wasn’t able to use at all due to staff. Paid for two months and thanks for the pathetic staff didn’t attend more than first week.

Cancellation was a nightmare for me. Been to store for a cancellation and I was suggested to give then a call and again I was told to email them about it. its been a while and I am still trying to cancel it. as per my first try, it should have been cancelled at least 3 months ago. And I have been and will be paying for the membership don't know until when. what a joke.

I DO NOT recommend this gym at all. The staff were great while I was attending classes however since I decided to cancel it has been an absolute nightmare. It has taken 2 phone calls, an in person conversation at the gym and an email to be told they would finally cancel my membership. I was on a flexible contract that only required only 2 weeks notice to cancel so it should not have been this difficult. THEN, after finally receiving verbal and an email confirmation that it would be cancelled, they continued to take out payments after the cancellation date! I am absolutely appalled by their service. I have never had so much difficulty cancelling a gym membership before.Initially I called to cancel and was told “you can’t cancel over the phone, you have to send an email or come into the gym”. So I sent an email, to which I received no response. I gave it a few days and then decided to go in to the gym to cancel. I was told “Sorry I can’t do that for you. My manager has to do that, they’re not here at the moment and they like to process them all at the same time.” They said they had received the email as well and it shouldn’t be too much longer. I left frustrated, not knowing what to do. I didn’t know cancelling a gym membership would be so difficult. I gave it a couple more days and after still not hearing anything I decided to call again, asking for the manager. I was put on the phone to someone who wasn’t the manager but seemed to have some sort of authority and was rather rude. After hassling me to stay, which made me feel quite uncomfortable, they said they could cancel it and sent me an email to confirm. After all this headache of trying to cancel, it had taken about a week to finally get confirmation. According to my contract, I only needed to provide 2 weeks notice when cancelling so a final 2 weeks worth of payments but because it took so long to receive confirmation I had to pay a total of 3 weeks payments. I argued this but they insisted I had to pay it. At this point of was sick of all the hassle and had better things to do with my time so I just accepted that I was going to loose a bit more money. I just wanted it all done and dusted. I thought I had finally resolved all of this BUT THEN I checked my bank account tonight and they just took out another payment!! I am so mad and will have to resort to contacting my bank to sort this out and hopefully get my money back.I have never had such awful customer service before. I will not be recommending your gym to anyone. I was considering going back maybe later in the year but after all this, I will definitely not be going back. If you are reading this and considering joining this gym, please do yourself a favour and don’t bother. What a joke!I do want to just say, Michelle was lovely and is a great pilates instructor. It’s a shame about the management.

Very friendly staff and skilled trainers. I always look forward to a workout and classes there. The facilities are fantastic.

Loving my unlimited reformer Pilates membership. The instructors are super friendly and helpful. I’ve already noticed results and my little one is loving the crèche! I also have access to the gym so this was a no brainer. My friend is doing the hit classes and she said they are awesome. Definitely recommend!

Was not at all happy with my experience at Fernwood Gungahlin.At the time I was going, there were renovations being undertaken, which was OK, but there were no change rooms or bathrooms available.I paid for some PT sessions and the PT I had was completely disinterested in helping me get started - I've never had PT before and I was so embarrassed.I ended up having to leave Canberra because of a relationship breakdown and Fernwood refused to let me transfer my PT sessions somewhere else.Never again will I go to a Fernwood