Australia Post - Castle Hill Post Shop

Worst Aus post branch I’ve ever seen. I live in Castle Hill for 2 years and each time I went there, they made the posting process difficult. I think the staff are enjoying making problems for customers. I would prefer to go another post instead of having headache with their non-sense instructions.

They’re super covid safe which is good. They’ve got basically all the stock that’s needed in a post office and they get the job done. I think the actual postmen are very effective at what they do as I’ve posted things before and they’ve been taken quickly to the main post centre area. But the staff here, I’ve had mixed experiences with. Some have been relatively friendly and personable while others have been pretty rude…

I'd avoid this post office in general and for passports in particular. We got our kids photos done from OfficeWorks as it's open till 9. This post office rejected them. I then went back to Office Works and the lady told me that Castle Hill post office has rejected quite a few of our photos and was happy to refund money. We then got our photos done at Castle Hill post office to avoid time wastage. The next day when I went with the application of my kids the guy started looking at the photos as if there was something wrong and the lady standing close to him discreetly told him these were done here and then the guy moved on.A friend of mine went for his son's passport and his photos were rejected too. He went to Baulkham Hills Post Office who accepted the photos and the passport received from Passport Office without an issue.Overall very robotic treatment of customers, no courtesy whatsoever.

Absolutely horrible.Takes 20 mins to serve each customer.If you're going to come here,bring a packed lunch.The worst post office I've ever had the misfortune of going into

Lady resfused to print out a return label and said id have to print it elsewhere. Absolutely ridiculous having the ability to help people and being nasty and lazy making up excuses to avoid helping the people who keep you in a job. Shame on you

Omg, so many people have the same experience as me. Such a shame that a post office received so many dislike and hates from the public.Rude, unprofessional, disgusting services with discriminations and bias.

EDIT: The staff in the brand is are actually fantastic, so I don’t want to leave my it at 1 star.The office is fine, but I have politely informed them over and over that their contractor is falsely reporting attempted delivery.I have even had people in line behind me verbalise I that their reason for attending the office is the same.I work from home, I live in an apartment with an intercom, the contractor does not buzz, just leaves a card in the letter box.If I select “leave at front door”, I get a notification saying “unable to gain access”.AND I CANT GO AND COLLECT BECAUSE ITS STILL ON BOARD!!This is every time without fail.If you want AUSPOST to survive, you need to take this feedback and train your contractors, every other delivery company has zero issues make deliveries to this address.I am now tending not to purchase items if they are to be sent by Aus Post.To say I am frustrated is an understatement.Any alternative is better.

I showed up at 5pm to pick up my parcel. It’s hard to get to a post office working 9-5pm, five days a week. The lady refused to serve me. I understand the office may have closed but I feel that’s poor customer service, it’s not like she packed up and left… the ratings for this post office are a clear reflection of their customer service.

Today I went to collect an item from the castle hill post office and I arrived just on time before closing. When I reached, I found that the door was closed and I pleaded a man to let me enter. He stared at me with no indication and after waiting for 8 mins he cam and said to come back tomorrow because they were closed. I told him that I came a long way in a rush but he failed to show any pity. I asked once again and he physically pushed me outside the door. Completely ignoring that, he further stated that he would call the police if I entered. This might be one of the most disgusting encounters that I have ever have with any staff.(he was an asian man with glasses and was about 5ft5 inches tall)

Now I understand why this place has such a poor rating. Poor service. Try acknowledging customers when they are waiting in line while you walk around behind the counter for minutes acting as though there is no one waiting to be served. It’s really easy to do and makes customers feel valued.