Australia Post - Southland Centre Post Shop

Some staff are rude, one lady in particular.There is always a line.Very inefficient processes in which staff fail to use their initiative, I mean waiting for the customer to write out 5 addresses on an envelope while everyone else is waiting- come on.There are usually 2-3 agents and 2 of them are always with customers for 5 mins plus.Staff never prompt customers to use the Self check-out machines.One one occasion a staff member became disgruntled, as she asked me how I would pay- I said electronic, tap on the phone. She then told me for this transaction, passports, I need to use card or a cash. Well a phone is an electronic card, further more I did say I would pay by tapping my phone. She was quite rude about it.If you are in a rush, avoid this place at all costs.

Yes there is usually a queue at this post office but its due to the customer service staff answering all of the customer questions - I have waited some times where customers were asking staff to complete forms and pack their parcels for them!!I have been going to this post office for over 20 years and have never had any issues - advice has always been good and the manager always goes above and beyond to help, often suggesting how I can save money and use different postal services.

I ventured into this branch on a Saturday morning to process a Land Title Identity Verification Form, and was shocked to see how popular Australia Post is on the weekend! Throughout the masses, I witnessed various transactions, ranging from driver licence renewals, Proof Of Age card requests, and passport renewals, to name a few. The simple payments were taken care of rather quickly, but the application queue had many hurdles. Whether it being ID issues from the applicants, or machines not functioning correctly [if at all] I was very impressed at how the staff stayed calm, collected, and apologetic throughout the whole process. Workarounds were achieved to counter the technical faults, and customers without proper identification were given clear instructions on how to proceed in future. This was all done with a smile on the faces of all staff. I'm glad to see this level of compassion coming from such a busy branch - and on a Saturday, no less! Yes, I was there longer than expected, but I cannot fault the staff one iota.Good work, team!

My experience with this post office is worst of all the post offices I have had service from. They are scam in disguise, it’s awful. Try to avoid this post office. I have sent an Express post and they kept the parcel in their post office for three days.

This place is a joke. With some slow and opinionated people, particularly one of them. For passport, I recommend to stay away from this place.

Loveliest staff! I’ve been to many other post offices and this is the best by far. Didn’t expect staff to be this nice considering that it is australia post.

Staff here don't even try to move fast. Three staff serving and was in line for 15 minutes with only 3 customers in front of me. Did not move at all. Staff moving slow as snails when they can see a big line.

Worst experience ever. Waiting in line for 30 minutes. People in front have complained and held the line up, some lady cut her ear taking an earring off for a passport and made a scene. This place is a joke, you can’t make this up. Go to any other PO in the area to save yourself the hassle of going to this dump. 1 star is generous. It deserves 0

I'm just glad to see an Australian Post outlet open as so many of them are closing! I've brought the basics here and renewed drivers license here but it's all the non traditional stuff I like. What a whacky range of things they sell just like tge middle aisle of Aldi! So visit to get your basics, pay bills etc but yes there are often queues so just be patient you'll get there.

Waited in the queue this morning and then when it was my turn instead of greeting me abruptly asked me whether or not I was waiting in the queue. I said yes, she says 'I didn't see you, did you push in front of the older lady?' I explained I was waiting in the queue like everyone else, and didn't jump in front of anyone, said 'Just making sure to be fair to every body'.What the hell?