Waurn Ponds Medical Centre

When they bulk billed it wasn't too bad. Now you have to pay for the privilege of sitting in their waiting room for ages. Find a better clinic.

Couldn’t speak more highly of Dr Deepa! She is always incredibly thorough and compassionate. Never have I felt more heard and listened to by a doctor. She is no longer a bulk-billing doctor but honestly, the $40 out of pocket fee is worth it.

The reception staff are always so friendly and lovely to deal with… I feel like that’s a hard thing to find these days! Very happy with my doctor too, and booking online is so easy.

Do not recommend! highly unprofessional & unhelpful. You’re treated like a number at this clinic and you’re definitely not getting your monies worth. Avoid!EDIT: in response to WPMC reply, Dr khan was nothing but difficult and it was an interrogation instead of a consultation. I came into get a script for a medication I have been taking for 10 years +. I told her the script had been misplaced and I needed a new script. She blatantly refused & did not elaborate/explain why she couldn’t fill my script. Dr khan’s communication style was utterly disgusting and unprofessional, she pretty much told me I had to go to the pharmacy and take it up with them, which made absolutely no sense, she made no effort to build a rapport, she just wanted to rush the whole appointment and get me out. I was given misinformation and from reading other reviews I’m not the only one who has had a negative and unprofessional experience with Dr Khan. Do your job properly or get out of the profession! Thanks

I had an appointment with Dr Shabnum Khan, I needed two scripts, she spent so long writing notes after I asked for the first one that she then said I no longer had time left for her to give me the second script, I was in there for less than 10 minutes. Really disappointed with her consultation.

Very professional Dr. Asked a lot of questions and showed a genuine interest in helping get to the bottom of my health concern. Was a very positive experience thank you!

I did not have a good experience overall. The wait time to appointment was long even though it was booked in advance.Once I went in, the appointment felt rushed. Main reason for the visit was to get a medicare rebate form for a referral to a specialist.The doctor mentioned she needs a sample to be able to do it. I have had this done previously and most doctors know how to do it without needing a sample. Once I sent the sample to them, they said I need to book another appointment to get the form, which just seemed so out of the ordinary... I will not be going back.

It’s changed to mixed billing practice without inadequate reminders (not mentioned on the website, but only a printed notice at the reception) I did make a booking online therefore there’s no pre-warning. The doctors have then been asking patients to do more tests - as a result of more out of pocket on the clients side. Even for some concerns, the doctors would say come back later for another follow up appointment, without providing any medication. Overall it’s a money making clinic, putting profits but not patients health first.

Had a bad experience with reception last year after having a bad case with my asthma, dr told me if my symptoms don’t improve within 24 hours to call and get in with him for next step, reception rufused to book me in despite what the dr had previously told me.Fast forward 6 months and I thought I’d give them another go, same treatment from receipton. Now that they charge $70 fee without telling you how much it will be exactly until AFTER the appointment is ridiculous.I don’t usually leave negative reviews but this place has turned into a complete joke.

to go here after 12 months of not needing to. To be told , no Doctor won’t see you if you have cold symptoms.. kind of says a lot about an incompetent Medicare system. Am going to go here today though, & see if they redeem themselves