EB Games

Very happy with the friendly efficient service I received from Diamond today! Thankyou!!

Had my click and collect ready to go. A little bit of a wait in line but that's due to them just opening. Nothing I would be concerned about.

Several issues with this store:The floor space was overcrowded with overpriced plush toys which resulted in an overcrowding of the store with a lack of space for customers to stand.There is no designated line area for either counter but staff will operate like there is one, ignoring customers who have been waiting for 10 minutes to serve new customers.In addition the attitude of the staff was not friendly and required other customers to provide evidence that the staff member was wrong.If it wasn't for the fact this was the only store we could acquire a physical copy of what we were after, we would have left without purchasing.And as always, there is an excessive amount of price gouging occurring in eb stores.

Answered the phone quickly and ensured that all my questions were answered regarding trade in

I bought my partner a $500 obi-wan kenobi lightsaber for Christmas, wrapped it up, this UNOPENED BOX that you would expect to have all the parts, right? NO. he opened this present that he’s wanted for SO LONG and half of the lightsaber was MISSING. Can’t even call you guys because Chrissy day you’re closed but that’s disgraceful. Not like it was a cheap gift either. You’ll definitely be hearing more about this from me.

Good place to go to for advice. They know their stuff and are very helpful. Only issue is they need a bigger range of Nintendo games. For a specialty game store, its weird that Big W and JB Hifi have a larger variety in stock.

Why’s the place allowed people to weigh the packs? This is unfair for those that genuinely come to buy the packs for a chance of getting a good card!

I visited the store purely to understand how a particular gaming console worked. The staff were not only knowledgeable, both staff members were patient & understanding with my 'silly' questions.

Stocked well and helpful staff