Heng An Flooring Pty Ltd

We couldn’t be happier with our new timber flooring. Eric was helpful, attentive and very knowledgable. Their pricing and quality is terrific.Highly recommend Heng An flooring and their team.

Eric and his team did such an amazing job! Before we even started eric took the time to explain the differences in the flooring to me so it all made sense, then was able to book the installation in last minute for my day off. The team were here on time and so efficient! Above all the flooring looks fantastic and they accommodated all my requests including removing the remnants of the old floor and blending the hybrid and laminate floors seamlessly, and at such a good price! Highly recommend!!

Great quality, great price and great service. Fitted our whole apartment in a few hours. Very affordable pricing. Thank you

Two years after our floor was laid we had a mishap with a leaking fridge which caused our wooden floor to buckle . Eric came to our rescue sending a team from Auburn to the Central Coast to fix our problem . Once again his team was outstanding. Punctual and efficient. The floor looks like new. Many Thanks from Ray and Sue .We are thrilled with our new floor. Eric and his team showed such professionalism from selection of wood through to laying .Quality is outstanding and for a reasonable price . Look no further these people will not disappoint.

Substandard products! Dishonest owner!This is the first time I have dealt with this business. I have purchased 38 boxes pre-finished Spotted Gum hardwood planks for GJ Ultimate Group Construction Company on 10/05/2021 and paid the full amount before the delivery. When the timber floor technicians open the boxes on 14/5/2021 which is the job commencement day, we found out there are more than 20 plus planks are defective. The paint is uneven coated and there are lots of blisters/bubbles on the surface of the planks. I called the warehouse owner(old Chinese man) straightaway and explained their planks' issue. He denied immediately and said his planks have no problem, and told me that is our fault and we should not open all the boxes if we think the planks are not good. I did not ask for the refund, and I just told the warehouse owner that you are responsible to pay for the sanding and polishing cost as the pre-finished hardwood should be ready to install and no need to sand and polish. Our builder and technicians are very disappointed with the way how this warehouse owner handled this situation. NEVER PURCHASE THEIR PRODUCTS! THE OWNER IS VERY DISHONEST AND UNPROFESSIONAL! It is never right to cheat customers and sell the substandard products like that(Photos are attached). Australians should have zero tolerance to this type of the behaviour! The first picture does not look like the natural feature at all. The pictures speak louder than words no matter how professional they replied on this matter. The good quality pre-finished hardwood products should not have this type of abnormal pattern and blistered polishing. General consumers and builders should have the second thought when they purchase from this warehouse. We will never purchase from them again! I have also consulted with Abbey Timber's sales manager, and they explained to me what is considered as natural feature of the hardwood. The blistered paint is a big issue and it should be Heng An's PTY LTD's responsibility when you sell to your clients. Your owner mentioned to us that the general consumers have 1 year warranty on the product purchasing. How do you explain that?

Awesome service and quality. We dealt with Eric - very helpful/professional throughout process. Great communication and punctual with time-frames. Installers were unbelievably good and finished project looks amazing. Job site left immaculate and clean. I would recommend these guys to anyone with 100% confidence. Very happy.

Eric was absolutely fantastic from the start and tried to solution for our requirements rather than making a sale. The installation team were very organised and finished a good quality job within schedule. I highly recommend them as a trustworthy business with great customer focus!

It’s was a great & smooth experience. Was recommended by a friend to this company & Eric (the sales consultant) was very professional & experienced. He provided a good detail run-down of the job & shared specifics to the various products. The installer used was very well organized and skilled with various cuts to the end installation. Surprisingly he maintained the area very clean, unlike a lot of tradies. I’d highly recommend their services.

Very professional!! Eric is also very helpful. Works done are so amazing, I can't fault anything. This also comes with a very good and competitive price. I would be happy to recommend their work and their product.