Stereophonic

Amazing, honest, customer service. Forget who I talked to, but he was very passionate about hifi and generous with his time. He actually recommended I buy a product from another store based on my personal circumstances. Will be coming back here next time I'm in the market for a hifi set up.

My third visit and still treated like a king!After shopping around I was recommended this store by a friend. It’s not the closest but was well worth extra hour drive.At first glance prices were reasonable but not super cheap.little did I know-after being amazed by the level of knowledge and attention I was gifted a set of super spikes that enhanced my system even further, far beyong my expectations!I am so happy I found this store where people still offer value, knowledge and respect!

Hi guys, just read your most recent review - Can’t understand it at all, they must’ve been having a super bad day or they’ve walked into the wrong store. Either way, each time my family and I have used these guys each visit is better than the last. Keep up the brilliant work.

I needed advice on adding in a subwoofer to an existing setup and Vic from Stereophonic didn't just help with the decision making process but went above and beyond to ensure I had what I needed to get the outcome I was after.Really appreciate the customer focused mindset and down to earth approach to service. The audio industry can be extremely opinionated and abrasive, so it was a welcome change from other experiences I have had.I can highly recommend this company to anyone that wants reliable advice in navigating their way to the right choice for them.

Dropped by just to check the store out. Upfront advised would not be purchasing today, however Steve who was on gave me his time to discuss options and explain the equipment. He was extremely friendly and knowledgeable. By far my best HiFi store experience in Victoria.

Would highly recommend Victor and his team at Stereophonic without any hesitation!I always seem to come back to Victor at Stereophonic when looking to upgrade or purchase a new piece of audio equipment. He has a great range of equipment to suit your specific needs and budget. You can always ensure that Victor is selling a great product as he often reviews his product range to ensure you get great value and a great product. Unlike sales people at other stores, Victor has a friendly, “no pushy” attitude towards his customers – you never feel pressured to make a purchase.After sales service has been great too. Had to return a turntable for a repair and had no hassles in getting it repaired in a timely manner. In fact, the person who serviced the turntable went beyond just repairing the initial fault, but also performed a general service as well at no added cost.Keep up the great work!

Asked a query about a turntable they had listed for sale online via email. They quickly sent me back a couple photos of the box (good) which confirmed it wasn't what I was looking for. I thanked them for their time & said it wasn't the colour i'm looking for, as it wasn't what was listed on their site. Their reply; Same thing""

Zero star rating actually. I won't recommend friends or anyone to buy from them. They could not be trusted in the Hifi industry.On Sat 11 of March 2017 I went to Stereophonic website in search of the Pro-ject Ground-it turntable base. The website said that they have 3 in stock at a price of $399 when the rrp price is $499. At 5.15pm on the same day I called the store hoping to place an order for pick up the next day and whether they really have the product in stock at $399. The man who answered the phone said that they do have it as per what the website stated. He would not take my order as it was passed closing time. I said that I will be coming to the store on Sunday the following day (late morning) to purchase it.On Sunday when I got to the store, the girl at the counter said that they don't have it in stock. I said for her that I spoke to dome one yesterday and for her to check the website. She called the manager and then told me that the three were sold since I called yesterday. I found this hard to believe that three Pro-ject Ground-it were sold since the shop open at 10 on a Sunday till around midday. Must be the hottest item in the Hi-Fi industry. More popular than their turntables.The sales girl said that I could place an order and that would be in store on Friday the 17th at the same price as advertised on the website. I put a deposit of $120 and placed the order.On Friday afternoon I called the store to see whether my order had arrived. After a long delay the person who answered the phone said that they were waiting for a pallet of shipment to arrive from Pro-ject distributor that included my order, and that someone will call me late in the afternoon when it arrive. Indeed A call came in 2 hours later from a man explaining that the courier lost the pallet of delivery with my order, but he assured me that my order will be in the shop on Tuesday 21st afternoon.Come Tuesday afternoon, I called STEREOPHONIC with scepticism and I was passed on to Sandra. She said the item was out of stock at the distributor and she said she will refund my deposit. I gave her my card details for the refund, which 24 hrs later I have not seen it refunded in my account.I believe Stereophonic did not place my order because they have wrongly advertised the product price at $399 when the rrp is $499. Surprise surprise the product and price have been removed from their website.After hanging up the phone call to Stereophonic I called another reputable hi-fi store in Melbourne for the same product, they did not have in stock and but then ordered it for me, which I received 24 hours later.Lies and deception by everyone (I counted at least 6 staff) at Stereophonic that dealt with me on this order.

Awesome place to audition the best speakers from around the world! Val is very knowledgeable, open and honest about all the products and definitely will give you a great deal!

In Short: Best HiFi store experience to date.Dropped in on a Sunday to check out their store, Steve (employee) was an absolute gent with a genuine interest and knowledge of HiFi. Steve further explained their full store is open all days except Sunday and worth checking out.Returned the following week to check out their full store and was blown away by the setup. Plenty of products and spaces (dedicated rooms - like 6 of them!) to demo. It seams everyone there knew their stuff and were more than accomodating.I was only there too look at some entry speaker Stands, however I was still treated as if I was there to buy a $10k system. The dedicated time given to me for such a small purchase truly made me feel appreciated and there was zero sales pressure to make a decision that day.That being said, the experience alone was too good to leave empty handed. Now I'm smiling ear to ear with the sound improvements coming out of my speakers on their new Stands.Would highly recommend visiting if you're in the market for new HiFi gear.Thanks Stereophonic team you've made me a happy customer and can't wait to return for my next upgrade.