Cat Protection Society of Victoria Shelter & Vet Clinic

Leaving three stars, because the team who work with adoption are really amazing and definitely deserve 5 stars, especially being so helpful finding our now sweet cat. The vet staff so far have been a big let down in terms of customer service and treating the pet parents like the humans they are. There was no sympathy from a vet in particular when our Kitten Vegas was advised to be re-surrendered after discovering an underlying illness and my partner and I were understandably upset. However, adoption team seemed to really understand why we were upset and when we were ready after countless visits helped up pick our kitty. Today a vet staff member spoke down to me in regards to a stray kitten (I found and brought him in for his second vaccination after having him checked out elsewhere the day of finding him.) in regard to him having ring worm, she insisted I hold him off the treatment table as if he had serious disease, it is a serious infection but he’s been treated well for the last three weeks and to act how she did was very uncomfortable. I can understand why but to talk down to someone like I’m irresponsibly spreading it was over the top. I assumed you’d wash your hands and clean your rooms after any cat visits????? What a shame, adoption are so loving.. I thought the vet would be the same…

Staff are extremely friendly and helpful. We adopted my cat here in 2019, and it has been a pleasant experience ever since.

I adopted my Mochi (formerly known as Magic at the centre) here on Thursday!! All the staff were super super nice and you could see they all loved cats fron the way they spoke. You get to spend time with your potential cat/kitten in a playroom to see if they are the right one for you. Mochi is sooo cute and thriving! I hope to go back next year for my second kitty♡

Great facilities. Retail store full of reasonable priced cat preferred goods. Easy to adopt after completing online form.

Lovely people and amazing little furbaby from them. Products cost same if not less than major pet stores. They were so supportive too. We can’t be happier with our beautiful pumpkin. What a gem !!! They love updates and really care about the cats there. Very humbling experience and very grateful to the wonderful staff. Thank you.

We adopted our new fur baby today. Amazing staff. Very happy

We purchased our gorgeous Beatrice from here. She wasn't there for long but they definitely knew a lot about her. Not just the medical side but her personality. It's lovely to know they take the time to really get to know the cats that go there

Great place for a coffee and lots of cat cuddles.Adopted 2 kitties for our family. Great friendly service and great coffee.

Thanks to the work you guys do at Cat Protection Society, saving kitten's life, we could find a lovely member to our family. She was rescued with her mom and brother in the park by a ranger. She is now just over Two years old and everyone loves her.