Looksmart Alterations

Wish I had read the reviews before taking items here for alterations.Had 2 items hemmed, and a dress taken in.Cost $250. Overpriced.

I paid $26 for 2 shirts and a men's pants to be dry cleaned. The lady at the counter told me 3 times to pick it up the next day between 1-5pm which I did and got home to find that one of the shirts had wrinkles everywhere. So had to iron the shirt again at home. Waste of money really and to top it off really terrible service. She needs to smile alittle I think .

Ok, it maybe a little expensive but the quality of the work was excellent. I had a hole in a Merino Jumper and the repair was first class.

Ordered some tailor work through a 3rd party ( Connors ) connors too busy to pick up so went to get the order myself. The lady at the counter was completely rude and didn’t even want to check if the order was ready. Won’t be getting anything altered at Southland in future

I asked for slits on the sides of an expensive dress to be half sewn and this place cut my beautiful dress at the point where I had asked them to be sewn up. When I took my dress back to ask about how this happened, I was met with hostility and such rudeness and absolutely no responsibility for their mistake. I have used them for many alterations in the past, some good and some work kit very good, so said I can’t bring anything to them in the future, and the blonde lady said ‘good’. Good? What sort of person is she?? I highly suggest others do not use them as they have no customer service and as you can hear, their service is terrible.

Yes they are pricey but their work has been good previously. My wife took a few items to get tailored ($200!) and the result was good. However, we found a tear on the back of her jeans which definitely wasn’t there prior to the alteration. We went back to the store and was told “sorry not their problem” and that there was nothing they can do. We told them that the tear was not there prior to giving them the jeans but they flatly refused to be of any assistance. Very disappointing that they didn’t wish to resolve the issue, given we just spent $200 with them. Eventually we demanded they repair it. Very poor customer service.

Personally I wouldn’t advise going here.I believe they are very over pricedAnd in my honest opinion, I don’t think I’ve met more unpleasant people in my customer service experience.When I left my jeans off the girl behind the counter wouldn’t even try to smile she just wanted me to say my bit and go but I didn’t judge on this. When I came back there was a completely different lady who was even worse than the first! If that’s possible!I will not be back and I highly suggest you try somewhere else!

Great service and work. Would highly recommend this place for alterations. Thank you so much.