The Game Center - Narellan

5 weeks to fulfil a singles order only after missing an email and adressing it when I took the time to call them up. Cards were missing from the order that I had placed even before the set they were from was released. Customer service has decayed and it looks like they no longer do card singles which is a good thing. Sad because they were once so good but have truly let things go.No communication on buy lists either and when called up they had no idea when they could approve any buylists other than magic with no reason or timeline set.

Ordered cards 3 weeks ago received no communication that there would be such a ridiculous delay, emailed for an update and got no reply.Still no mention on their site that they have issues fulfilling orders.

One of the worst games shops I have dealt with. Approved my trades, so I sent them only to have it cancelled and told sorry Good Games brought the business and they don't want these cards". I then request my cards back and wait almost two months.... I call again "oh yes we have your cards but you need to pay us to post them back". Wow! Just wow

I used to exclusively purchase my singles from The Game Center - Narrelen because of their amazing postage & handling times, but since the end of 2022 (since the merger with Good Game), there has been a dramatic delay, and I am hesitant in any future purchases... Since last Dec, some of my orders were forgotten (I had to chase up), had cards no longer in stock by time of postage, and took over a month (almost 2) to arrive... Hope the situation will change back to how it was..

If you're wanting to trade in cards, don't. They will do nothing but waste your time. Ever since their takeover by Good Games they are no longer a friendly game store. Experience went from effective communication, fast, same-day processing times, and great energy to staff who talk to you like they couldn't care less, with processing times from same transaction to 24-48 hours, and up to 5 days if you're getting cash for things. Their online store also doesn't differentiate stock between locations. Campbelltown currently does not allow you to use store credit at their location due to a system problem, so after then driving all the way to Narellan, I discovered all the paints I was after were all at Campbelltown with no way to check this prior. Staff will also tell you different information, and wait until after you've signed things to explain more limiting factors like wait times. The 40-50 minute drive out to them used to be worth the time and petrol because of how fantastic they were; this spark is now gone. Went from amazing, bought by Good Games, to now awful. Steer clear.

I ordered a card from this store, it took 3 weeks before they refunded my order. They had poor communication during the 3 weeks. I would recommend ordering cards from this store as they may just take a month to cancel your order.

takes 7 days to pick my order of tcg singles, it's faster to order cards from anywhere else including shipping time. its a nice place to hang out and prices are good.update: my most recent orders took 1 month to be picked

Great store, atmosphere and selection. Love the community events they plan as there is always something to do of a night there.

These guys are friendly, have a huge collection of stock and are probably the cheapest MTG and Pokemon singles place around. Two areas to improve are 1. having a better way to select version of cards in the 'import decklist' feature of the website (the current way is glitchy and not as smooth as other places); and 2. the shipping speed has to increase. It's not uncommon to wait 3 weeks for an order to arrive, which is just far behind competitors.It's at the point where I choose other places whenever I need a specific version of a card or I want the cards quickly (you know, FOMO and burning desire and all). Any TCG player wants their product quick and three weeks feels like an eternity, especially when your son runs out to the letterbox everyday hoping his Pokemon VMAX has arrived.

The store is beyond a mess after Good Games took over. The staffs don't care if you're orders are getting fulfilled nor processing the buylists. Avoid!