Lounge Lovers Warehouse Sydney

Absolutely disgusting customer service and terrible quality of product. Do not purchase from this company, your money is better spent elsewhere.We got delivered a broken TV unit nearly 5 months ago, company kept delaying the new unit to be redelivered. This week our new TV unit was supposed to be delivered, delivery drivers came at 8.30pm when they brought in the unit it was the wrong colour. Now the company want us waiting another month for the unit. When we spoke to customer service they did not care at all, no compensation was offered for all their mistakes and even encouraged us to go to consumer affairs if we wanted to take things further.They do not know how to run a business, there is no pride and no care for their customers. Never again.

On our mission to find a lounge that we loved, we originally thought we would have to settle for a Facebook or gumtree lounge. After meeting Lachlan at the lounge lovers warehouse, we left with an entire living room and dining setup. Lachlan went above and beyond for us. He was so friendly and so helpful, even running up and down the stairs with different parts of a lounge we had our heart set on. We could not of hoped for a better customer experience. Thank you so much Lachlan, you were awesome!

Terrible products. Even worse customer service.Ordered an ottoman, no screws in the box.Told to wait for a resolution in 4 hours. Got a call from the Phillipines advising they don’t know how long it’ll take to get the screws delivered. Said they will ring back in 6 hours.Sent me an email saying they will pay me $30 to go buy the screws myself from Bunnings however could not confirm the screw size. Call centre in the Phillipines advised they will contact the supplier in China to confirm the screw size however are unsure when they can confirm the outcome.So now I have 3 countries in communication to replace a pack of 12 missing screws.Instead of advising me to come hand in the unit and get a replacement that has the screws inside already they’re giving me the run around and refusing to refund me my money.I’ll be going to the ACCC and charging back through my bank.Everyone avoid this company and heed the warnings of the reviews.

Had a very negative experience with Lounge Lovers. Bought a couch and were told it would be almost a month to get it delivered - that was fine and we accepted it. On the date of delivery, we were called 5 minutes before the scheduled arrival time and told that the warehouse had incorrectly packed the truck and that only half of our couch would be delivered. We were given the option of getting that piece today and the other later, or both together at the next available date, which was over a week away. After we had already been living a month without a couch, we accepted the half and tried to speak to customer service about getting the other half delivered sooner as it was available in the warehouse, but they refused saying there were no available delivery slots, even though it should have been a priority as it was their error. Additionally, in store they promise a great customer service experience (as they should when you pay $2k for a couch), but offer no help post sale. There is no Australian customer service, it is outsourced overseas and very difficult to communicate and get a satisfactory response. When the second delivery came at last, the couch was poorly assembled and we fixed it up once the delivery people had left. Overall a hugely negative experience for a premium price, and I would not recommend.

I ordered 4 chairs and waited 2 weeks for them to be delivered. Also was advised I could exchange them at the Waterloo showroom to then be told I have to go to Prestons to exchange them! I live in 10mins from the Waterloo store!Not very professional had someone “text” from a mobile number all day back and fourth rather than receiving a phone call to discuss!

Ordered the Happy lounge. I’m not happy at all. Not unhappy with the lounge… because I haven’t seen it. Ordered it online for pickup. Went to the Prestons warehouse after being told to go, and they couldn’t find it. System error. Had to call customer service and they said they would have it delivered in a week from the Sydney warehouse for free. Fine. Errors happen. Delivery day and I get a text it will arrive in 30 mins. 1.5hrs later and past the 3 hour allotted time, no chair. I call and again, warehouse system stock issue. They say there is one in Brisbane. I’m told I can’t have it express delivered nor will they sight it to confirm they have it. Trusting a system again that has delivered two errors. Waiting for the supervisor to call me as they weren’t available to discuss. Really disappointed as I don’t want to cancel the order but looking like we’re heading in that direction… Team. I work in retail. This isn’t good enough.

I feel sorry for the owner!Bought a $1000 dollars sideboard that came without the shelves. Took them 3 months to send the replacement shelves, but their delivery team claim to have delivered it to our address. On the signature is a name that we never saw before.Once I emailed them saying I can't use the sideboard without the shelves" they automatically arranged a collection for my item for next week.Absolutely awful behaviour and terrible costs for the company. Instead of sending me 2 new shelves of $50 bucks they are arranging a collection of a 1k item and refunding me the whole value.If you are the C-Level executive of this business and is reading this

We ordered a lounge (Baxter) from here and it came missing parts to be able to screw the legs in. The lounge is unable to be used and we still haven't heard from a repair person who will apparently come whenever they are available.Jenny, the person who navigates the text and email system does not pay attention to what they previously said, does not follow through in their actions, does not read through interactions before sending responses, and does not take any ownership or accountability for their actions.Jenny has asked us to review the product / lounge lovers twice since receiving a broken lounge so here you go Jenny.1 star because of the poor communication and broken lounge you never let us get fixed before begging for a review.

I waited over 45 minutes in the cold to pick up my order. This is disgusting there was only 2 warehouse people for a big factory . Do not do pick up just get it delivered this is the second time now ive waited this long ! Horrible customer service I even replied to the message when it says let us know when you are 30 minutes away didn’t even make a difference !!!!