EB Games / ZiNG Pop Culture - Ocean Keys

This shop has everything. I love the large game selection and all the really cute loot! They carry pusheen.

Went in on 21/09 @ 3:30pm to refund two pre-owned games and ask if I could get help with finding the cases of another two games that came without the original case. I wanted to keep these games as I couldn’t find them anywhere else online (basically, I got unlucky and the four games I ordered pre-owned online didn’t come with any original cases which is a game collectors nightmare).The lady (wish I got her name) serving was so lovely and sorted out my request with no dramas! She went above and beyond and called stores over east asking if they have the game with the original case (they did), put in a delivery order for me and swapped my games over. She even said if they don’t come with the case again to come back in to the store to sort it out! Wanted her to get more sales so I pre-ordered three games while I was there.I also want to add a gentleman from a few months ago ordered in a brand new game for me that wasn’t in stock at the Clarkson store (Atelier Sophia 2). Also gave me advice on the series and where to start when playing.Super happy with the customer service at eb games ocean keys and I can’t wait to receive my games! Amazing staff at this store, they all deserve a pay rise as they make sure our gaming needs are met and will handle any type of request with care.

Excellent range... friendly helpful staff...thank you Will for all your help...you made pre ordering the game so easy...

I was put on hold for 3 minutes and could hear all the customers being served while waiting to be served over the phone. Once the gentleman picked up the phone he said the items are all spread around the store and your best to go online. Not sure why he couldn’t help me find the one I’m after. I did ask for a Bebop Soda Pop. But seemed to me he was interested in helping me find the one I wanted.

Friendly staff, informs you of upcoming things and making sure theres no problems

You would think after 7 years I'd have a black card by now.The only reason I think this could happen is having little or no reason to shop here. Stores are generally run by students. Don't get me wrong this is a good thing, kids love games and advertise them with genuine interest. Gaming stores definitely need this.My only concern is they always seem unhappy. Big corporate companies with weird rules and pay structures seem to abuse the needy students in WA. Proof is in their faces each time I visit an EB store.With online prices and daily discounts somewhere on the WEB, Instore purchases are a thing of the past.Brand may be suffering but don't take it out on the staff.

It's not the biggest of EB stores, as it combines EB and Zing in one, but they manage to stock most items. Where customers line up could be better, as they often have to mingle in the middle of the store, contesting it. Overall though, nice staff and a solid place.

Just a quick shout out to Will - amazing customer service. Very kind and easy to talk to. Highly recommended

More about the terms of sale than the service (always friendly in there). Purchased controller analog sticks a few days ago. Opened the package to reveal a really poor build quality. Returned them to be told they don’t accept returns for accessories - basically the whole store are accessories! Erm…What? LolIf I was informed of this at the time, I wouldn’t have purchased them!JB is just a few stores away!