GT Hardwood

Worst company to buy timber from. We needed a certain amount of timber. They agreeed they would have it in to two lots. We paid $3000 and received the first lot. Weeks later they are telling us they will not have enough timber to the orginal agreed amount. We now have a deck 1/3 completed. As well as the first load had metres and metres of unusable timber as the quality was so bad.$3000 down the drain. Disgusted!Do not buy from this company.

Bought timber decking off these guys and the timber started cracking and cupping as soon as it was laid into the sun. We ended up giving all the timber back used and unused with no refund yet from GT Hardwood.We thought we would support local businesses in our area and put our trust into a supposedly naturally seasoned Australian timber. This place has let us down and out of pocket hundreds of dollars. Hope they know they are just ripping off the family’s.Lucky Narangba Timbers helped us out with quality kiln dried Australian timber delivered the very next day. We laid the decking with no problems cracking or warping. Looks fantastic.

If i could give 0/5 stars i would. I Bought 560lm of feature grade mixed species (that is apparently suitable for decking) they neglected to disclose how much feature" (cracks knots splits holes insect marks miss cuts etc) is in the pack until you have the wood and they have your money.  was definitely mislead by the description and photos. I estimate that 80 % the wood in the pack had "feature" and looks exactly the same as utility grade. I would NOT recommend it for decking. Customer service was absolutely disgusting .  When querying the quality of the wood i Was told that i had 40sec to talk cos she had better things to do. Then while I was talking she started to count ten nine eight seven...etc could not believe how rude and unprofessional the sales lady was.I sent emails and got no replies

Very Poor Sales Service - I hope the quality of the product is paramount (if you buy it) Four days after speaking to sales staff and no quote. Even after sending emails and phone calls. Not the way to run a business. Even got told the timeline I had discussed with sales staff wouldnt have been achievable anway. Rude. Find alterantives unless you are happy with frustration and a long wait.

We went down to the sawmill and looked at the decking they had for sale. It was amazing to see how many different species they had available. Their top grade stuff was unbelievable especially when you see a shed full of it! I think they had decking boards their up to about 32 mm thick. We had a massive area to do and because our budget was tight we went for the feature grade or maybe they call it second grade. We were more than happy with the way it went down and at the end of the day it worked out allot cheaper than we thought because the board was wider than what most places were offering at the time. I used the 3rd grade decking board they had for sale to line a 70 meter long fence to 1.8 meters high. I screwed it up horizontally and it came up really good. I nearly did the whole fence in that coloured tin and I'm glad now that I didn't. The timber worked out cheaper than buying the roofing tin and it looks so much better. I ended up buying more later on and I made my own gates out it. I think it was only something like $1.60 a meter for the 6 inch wide board so it was allot cheaper than anything I could get from the auctions. Plus I wanted to buy something locally that I knew I could go back down the track and purchase more of the same size if I wanted to extend.

Multiple calls needed. They quoted for some KD DAR pine that they 'might have on the racks'. Even though is was a 2 min walk from their office, my builder and I had to drive half an hour to find out that they had none available. We selected some rougher header structural pine that was straight but the guy/owner insisted it was the same price as DAR so charged me 33% more than the Bunnings price! My experienced builder and I will not be using GT again.

If I could put a big ZERO" I would. Very disappointed with the timber delivered

We went to GT Hardwood at Woodford seeking an non-standard sized hardwood to repair an open deck in a rainforest environment.GT Hardwood provided quality, local Blackbutt size-matched to our existing timber, of a such a quality and hardness we should get 20 years life, at a very good price.Cheryl and GT Hardwood were excellent to deal with, holding our order until we were ready. Our timber was delivered today and again their delivery driver was wonderful, taking care to ensure the load was 'dropped' in the best position despite our 'tricky', difficult mountain driveway. A great experience all round!

At first the experience seemed good and my daughter and her husband were going to use them to buy their timber to build their two decks. I knew I wasn't getting perfect timber but I was very annoyed when there were half a dozen large pieces that couldn't be used at all so that put the estimation out a lot. We ended up not having enough timber to finish my deck. I tried ringing them and their attitude was stiff you knew the timber wasn't perfect. My point is if there were pieces in the lot that couldn't be used at all, then they shouldn't have been put into the pack. Very annoyed

Old fashion service from knowledgeable staff. I was looking for good quality timber for a deck and found the sales staff very helpful and experienced in helping me choose the right timber for my project. Received my written quote by email very quickly and in detail including all the various options that were available. It also came with lots of documentation explaining how to store, build with and maintain. There was a lot of information here that I wouldn't have known. I ended up purchasing standard and better grade for my decking and some feature grade for a feature wall. Happy I chose to go with Qld hardwood rather than all the inported rubbish sold at the big hardware stores, this timber is grown locally and produced locally in Australia.Absolutely thrilled with the end result.Any future projects, would certainly buy again from GT Hardwood and recommend them.