Scorptec South Melbourne

Bought my GPU here less than 3 months later the GPU had to be returned to get fixed or either have a refund. It’s been almost 2 months, and I’m still without a GPU or either any replacement card or money. Great prices terribly after sales. I would recommend buying on Amazon and paying an extra 20$ but at least if you have an issue you're not stuck for ages!! Avoid the shop at all costs.

Drove to Scorptec after I was turned away from Centrecom Richmond to look at keyboards.Akis assisted me with great recommendations and patience on keyboards and monitors.Sometimes it's worth shopping in store, and this was one of them.

Recently bought my case, monitor, and other peripherals here. Very happy that they had what I was looking for in stock. Will definitely come again.A big shout-out to Aki who served me on the day!

Customer service is and has always been fantastic at Scorptec!Had a very complicated warranty return situation. Scorptec offered a very reasonable solution which resulted in them having to do a lot of extra work in the backend system to make it happen. After waiting in store for them to complete it, it started to take a while. Instead of making me wait there till completion, they told me to take the replacement product and they would finish processing it.Absolute legends and I hope you guys managed to figure it out!

Great customer service and always ready to assist. Prices are usually pretty good compared to others as well. Had a return and some testing done with no issues.

Wide range of products , very competitive price , good customer service , just waiting time on the phone is too long .

BUYER BEWARE - WARNING TO PROSPECTIVE BUYERSPurchased a printer online and collected days later, began setting it up at home only to find a fault was present and was not able to resolve it via the OEM troubleshooting guide. Called the store to inform them of the issue, they agreed with my initial approach to contact the OEM and get support directly with respect to the OEM product.OEM came back after several back-and-forth emails (1-2 days) to note an unresolvable fault was present and to return it to the store for refund or exchange under Australian Consumer Law (OEM team appreciating the Aus Laws). Did so the following day (today), only to then find that the team member in the store needed to also ‘troubleshoot’ the device (I mean sure, maybe the store member knows more than the OEM?).After waiting half an hour and hear the device being worked on in the other room (yes, that’s the level of ‘troubleshooting’ required at this point in person, lots a paper trays / covers being bashed around), they also then returned and agreed a fault was present and not able to be resolved.At this point I mentioned I’d happily take another unit or full refund (as is consumer choice under Aus Law). Sadly, they didn’t have a spare unit on the shelves, so I said I’d take the refund and find a unit elsewhere. At this point, not only did they then refuse to refund the product as was their obligation, but began saying they’d need their ‘warranty team’ to have a further look to see whether the unit was defective. Escalated the matter to the store manager, I got the same thing, effectively getting a shrug and repeated the same reply - didn't matter how many times I directed them to the ACCC website listing consumer rights.So, in reality, these guys will happily disregard Australian Consumer Law (ACCC), wherein, once a product is shown to have a defect (an I mean, come on, at this point, I’ve shown it, the OEM has stated it, and even the store staff have acknowledged it), the consumer then has legal entitlements. All of which were disregarded due to the retailer having some BS policy in direct breach of Aus Laws in place to protect the buyer.Writing this as of today when the event has taken place. Noted to the store regardless of the ‘warranty teams’ assessment I still want a full refund. Will add further content to keep prospective buyers informed of this shameful process. As I'm sure the next ultimatum will be they somehow get it working (against OEM advice I've recieved), and then say they would give an exchange in-lieu of refund - again, a choice the consumer has, not the seller.Quickly searching as I write this, it’s a shame I didn’t do as much homework on their reputation, as it appears they have a longstanding history of doing this.No doubt there will be some form of stock standard reply to this warning saying ‘oh dear sir, we’re so sorry that we did everything we could and that we disappointed you, please send our feedback team something via [add email address here]’. To which I say, why don’t you just adhere to the legal responsibilities placed upon you by Law, instead on clasping onto people’s money when issues are found to take place.Be warned people!

Took a newly built high-end machine in for troubleshooting to the South Melbourne branch. Akis was very informative, answered more than a reasonable number of questions, demonstrated care and professional attention to detail through the entire process. I was thoroughly impressed.

Absolutely love this place. Good product choices and great personalised advice on what will work for individual needs and use-case. Easy and hassle free returns and great after sales service. Their support team is real knowledgeable too.

Easily one of the most simple processes of purchasing, they are experts in their trade, quick and responsive, literally walked in and came out with products within 5 mins