Centre Com Nunawading

Absolutely piss poor service. Wanted to purchase 3 items. All 3 items rang up at the till at very inflated prices compared to what was on the shelf. I understand that the tickets were not correct for the items that were displayed, but that is not good enough. I wasn't even offered a discount when I complained to Rob (2IC apparently). Very poor service after having great service in the past. Not happy.

It’s a good shop for computers , games and laptops. Many choices are available but if you would like to pay by card, there is fees add to card charge even you pay over $500. I bought a laptop and it cost around $1000 and they asked %1.2 fees, it is annoying.

Bought a few parts for my new PC here and had an excellent experience. Staff offered to hook up a monitor so I could see picture quality before buying, overall service by Asher was fantastic. Great builds on display too. 10/10 Would shop here again.

Variety is great - store is quiet, never had background music whenever I am there but it's clean, well laid out and has great/attentive staff members.Good prices, too!----UPDATE - March 2023I shop here often, it's still a great store.

Bought the Asus ROG Strix SQ7 SSD and going to get ram next week. They also fixed our mini Intel NUC so took that back as well.

I am extremely unhappy with Jacky W.'s service. He is from Hong Kong, but discriminates against mainland Chinese. When we refused to purchase the display screen he was promoting, his service attitude became hostile. He started criticizing our clothing and said we shouldn't be concerned about the few dollars involved. When we checked out, he also collected the wrong amount of money and did not inform us proactively. We only found out about this mistake later and had to seek assistance from another colleague. Furthermore, he did not apologize or take any measures to resolve the issue.As a customer, we expect good service and respect. Jacky W.'s behavior clearly violates these basic principles and causes great inconvenience and distress to our shopping experience. We hope that such a situation will not occur again and that you can take appropriate measures to ensure that your employees can provide better service quality and attitude.

I hate leaving negative reviews as they can be quite harmful to a business, but I have been left no choice by the customer service experience that I had that was of a lower standard than that of the earth’s crust. Consumers need to be warned of the run around you will receive, especially when it comes items that are often ordered for the purpose of business.I placed an order for four identical hard drives on their website. The live stock showed in-stock at 7 of their 9 Vic based stores, so that told me there was sufficient stock across the network to place an order (the system allowed me to order all at once). I selected courier delivery as I wanted them shipped faster and safer than what Australia Post had to offer at cost of $16 extra. After waiting 5 days, I had not received any shipping notifications so I decided to follow up as I expected the delivery time to be 2 days maximum. I called their online team direct and could not get a definitive answer on when I would receive my order or even if it had shipped. After requesting I get a call back by COB Friday on the status, I didn’t receive any updates. I had to wait until the Saturday to find that they still haven’t found the stock. They told me two units would be shipped from the Richmond store and two from the Sunshine store to the Maribrynong warehouse which is a 13 minute drive away. I mentioned it wasn’t time or cost efficient to send two of the drives from Richmond to the west then back out to me in the East. They subsequently said they would send them direct immediately, mind you via Aus Post which I said I didn’t want nor paid for. Their excuse for not seeing the stock picked up from Sunshine is they only do Click and Collect. I am not sure what this has to do with anything. It took 8 days for the stock to drive 13 minutes away. I even offered to go pick it up, because I was sick of waiting, but they could not nail down the whereabouts of the stock or offer any solutions.So now I have to wait another 3 working days (5 including the weekend) for the last two to arrive. Two drives are useless to me as i need four at the same time for RAID setup. I rang three times on the following Tuesday to get an update as no one could clarify where the second part of the order was. I requested that they send another fresh batch direct to me from the store that had them via courier. They couldn’t confirm this or not willing to look it up. I had to wait until 5pm on the 8th day to find that they warehouse had received the second half of the order and had it ‘Processed.’ They couldn’t seem to determine the difference between processing or shipped, as I requested they send it via courier. But of course they sent via Aus Post. Once I told them I requested specifically courier, they all of a sudden changed the carrier to courier magically. But with zero confidence James couldn’t tell me if they had shipped or just arrived and is being processed. It seems every person I spoke to there changed their story to suit what I want to hear, but there was no clear definition to anything. They said they would refund the courier fee several days ago, but it was still charged on the invoice on the first order.I recommend you avoid this business, the instore experience I had at Nunawading was equally terrible when I was looking at WiFi Mesh systems a year ago. They made you feel like you were an inconvenience by shopping there. I couldn’t leave fast enough and made a purchase at The Good Guys down the road who was cheaper and more knowledgable. AVOID.

Bunch of helpful and understanding staff! Was a little worried initially with some of the reviews here, as I had to get a replacement due to a DOA stick of RAM. The Jeff at the warranty desk and the wonderful people at the front (sorry didn’t catch their names, but they know who they are!) were friendly and knowledgeable, and once I explained to them that the issue most likely is for that one stick of ram on Ryzen and unlikely to show on their Intel testing rig for some reason, they offered to replace or refund the RAM for me. Happy to report that the replacement worked right away! Thanks for trusting your customer! Will be back for future upgrades :)

Just brought the graphic card and monitor. Great service. A tall gentleman is very polite and excellent in communication.

Great range and good prices during the sale.BUT very hard to purchase items when there is only one staff member at the counter struggling to find a particular SSD for another customer, With a small line of customers doing their best to wait patiently with products in hand for much longer then what should be considered acceptable.