Point Cook Medical Centre

The best doctors clinic in Melbourne I have been going here for 20 years and never had any issues with receptionists are excellent the whole experience is very professional my doctor is Dr Janak who is the best doctor and never failed me or my family members keep up the good work Dr Janak you are an amazing doctor

I called to see if I could make an appointment as I have struggled with uti’s my whole life and I needed to see a doctor immediately for a script. When I called the receptionist she was absolutely horrible to me as she said I haven’t been to this doctors centre since 2018 and I need to fork out $100 just to make an appointment. On top of that I would also need to pay for the script it’s self which is expected. I’ve been going here since I was little and I’m absolutely appalled. As a 19 year old that was seeking medical help and the only option this woman gave me was to look else where. Horrible service, horrible waiting times and absolutely horrible support. Do not waste your time.

I visited there yesterday. Receptionist was very rude too. Had a Telehealth appointment today. Rang to inquire . Once again. Rude to me. You need to treat patients with respect. Absolutely disgusted

Dr Abu Ahmed is the absolute worst. I booked an appointment with him as my regular doctor (Dr Huq) is away until 15th Jan, and sought help for my wife who is pregnant.Abu Ahmed was dismissive, doesn’t listen half the time and ended up prescribing medication that wasn’t even for the symptoms that we advised. The medication was also NOT SAFE FOR PREGNANCY.asked for a medical certificate for this week and next, and he only gave us the certificate up to this week and then told us to go back to see him again.He is only interested in patient turnover (I.e getting money from Medicare) than the actual patients themselves.He is the most pathetic excuse for a doctor I’ve ever seen.

Waited for one lady go more than 2 hours still front desk was not answering anything. Very careless attitude towards patient. Few gp are good. But mostly are worst. You will make an appointment then wait more than 1 hr past your appointment time and no apologies made . Happened multiple times. The reception staff are some of The rudest and uncaring staff I have ever come across.

We continue to go to Point Cook Medical Centre as the doctors are all very professional and knowledgeable. The centre would get 5 stars if it wasn’t for the ‘rude’ receptionists who are clueless about how to give genuine customer service (e.g., telling us our waiting time). Really poor. Sorry to the doctors.

Tried to take my 5 year old son to get a vacation was told they charge $100 registration fee to new patients.This is a bulk billing clinic you shouldn't have to pay anything for a child to see a doctor.

I tried booking using hotdoc but they kept declining my appointments with no explanation. When I called, the receptionist told me it was because I had not been there since 2017 and that I had to 're-register' and pay a $110 fee, even though all my details were already registered with no changes required. How is this allowed? Fee for no service?I then went to Williams landing where I saw a bulk billing doctor immediately. Will never go back to Point Cook medical centre.

This medical center is getting really ridiculous, my baby went to see Doctor Ruan before and now they ask us to pay $100 registration fee, said the patient is is not active. Well you should rob the bank!And the the reception was so arrogant said if you want to see the doctor u need to re-register and pay the $100 registration fee.Dr. Ruan got very good reputation in Chinese community, it’s such a shame that she worked here.

Great doctors, truly horrible wait times. Today i waited over 65 minutes for an appointment booking. (Not the first time) I asked 2 times what was going on and was told doctors hate being contacted so the desk wouldnt ask whats happening. Absolute disrgard for time management or enforcement of this for doctors at this office and that appears to be the way they like it i guess since it has always been like this. (Why offer long consult bookings if people can just do this anyways and take up other peoples time, doctors should advise they have used their time and must book a long consult if required.) This was then followed by a completely unexplained 30+ minute wait for a blood test where no numbers were called for 20+ minutes. Is it that time consuming to take the samples and move to the next person?