BWS Rivervale

Disappointing service! Was in the store 5 minutes before a staff member finally stopped refilling stock to ask me “you right there?”I felt terrible for interrupting her, but said I was looking for a beer that the Karrinyup BWS carried (as I was trying to Google it on my phone to show her). She scoffed at my limited knowledge of what I was after and mumbled , “that doesn’t tell me much”.I showed her a picture of the brand I was after, and she gave me a very detailed explanation of why Karrinyup would carry something that Rivervale doesn’t. She never asked what I liked about the beer in order to suggest something similar, instead she left me to go back to my aimless wandering, while she went back to filling her shelves with stock.

I went to the store to select a drink. While I was browsing, I observed a male staff member engaging another customer in conversation, inquiring about their place of origin. Soon after, the staff member approached me, offering assistance in a seemingly standard manner. Politely, I declined his help, expressing that I didn't require any. However, he persisted in asking about my background and even went so far as to pull on the corners of his eyes, implying that my Asian features appeared different due to my rounder eyes. His incessant talking became increasingly bothersome. Frustrated by his behaviour, I hastily grabbed whatever caught my attention and made my way to the checkout counter, eager to escape the discomfort. It is important to understand that providing friendly service does not warrant continuous interaction when a customer does not need assistance. Furthermore, engaging in discussions about a customer's race is never appropriate at work.

Pretty decent selection, staff can occasionally be rude I have noticed.

Great service but a security guard should be on for weekend nights. Not fair on staff to deal with all the low life people that come in and the ones that intimidate customers for money etc at the entrance.

The lady who served me was terrific. I know nothing about wine & while she was very busy on the register she still took the time to help me out.

Team member working Sunday July 17th am was fantastic. Very much appreciated the high level of customer service.

Look it's a BWS so don't get too excited, but the staff are good, they have the booze you want on a regular basis, and it's conveniently located; what else do you want?

Great offers and good to order online and pick up

Handy to 'motel strip's. Great variety of top scotches. Efficient service

Inconsiderate management at this store.No respect for neighbouring properties grass is thigh high rarely mowed lots of people smoke in the car park including staff from this store only a matter of time that the whole lot goes up.They just do not care!Mind you Belmont council who has a reputation as lazy and incompetent puts its lazy head in the sand and does nothing.