Shaver Shop Fountain Gate

Excellent service from Sean, would highly recommend!

Highly recommended. Sent a email and was responded to very quickly .I bought a pitbull platnum head shaver .outstanding advice and service .thanks to both the mail with a shaved head and the female. Both a great team .very happy with this purchase and highly recommended. Thank you.

Giving this rating only because of Sean, the best man in the store with knowledge of products and best customer service. Other lady on the counter is so unprofessional with no knowledge or understanding of customer service.

Worse experience do not go there . I bought a shaver machine worth $200 . Second day i want to return it as I don’t like it . They don’t want to return instead making stories that I may have used it . Finally they agreed to return and told me that u can get $200 vouchers which u can only spend on this shop ….what a rip off. Don’t go there . Staff was totally rude

One of the employees with a goatee was very annoying. He kept walking into my personal space and I was very uncomfortable. I felt like telling him to back off. Not happy with the service.

A mix up was made with my online order. Went in to Shaver shop Fountain Gate 16/11/22 for assistance. There was a lot going on in store. The lady that served me at the counter seemed very flustered. When I told her about the mix up with my order it was not until I showed her the screenshots on my phone of what I had requested online to what had been delivered, did she then look into it further to find they didn’t stock the product. When processing refund she advised it would be sent to their customer service who would complete refund and could take up to 2 weeks. I called them 07/12/22; had been advised this store did not advise them of my refund request, they actioned refund straight away over the phone and was showing back in my account; no hassles! Disappointed in fountain gate store, maybe need a refresh on their internal company processes/ policies?! I would not recommend them.

I ordered 3 toothbrush sets online, thinking as per the images they will send me an assortment, but to my surprise all 3 sets were the same. I went to Shaver Shop in Fountain gate and made them understand my situation. Naomi and Sean were extremely helpful to sort out my issue. They contacted not 1, not 2 but 6 different stores and got the product that I wanted. At one point I literally just gave up but they kept trying different stores, as the item that I wanted was very popular.Naomi and Sean: you both have excellent customer service & problem solving skills. Keep up the brilliant work to make more customers your fan and loyal to your store.Thank you heaps :)

Sorry didn't get their name but (Tall with beard and shaved head), was SUPER helpful and informative of the product I was looking at.Demonstrated how to clean, assemble and maintain for longevity.Unfortunately none in store so had to purchase online, ordered Monday received Wednesday (Rural delivery) fantastic turn around and will have a very happy recipient on Christmas morning!Thankyou again for all your help.