Hairhouse Liverpool

Had bought a few different products including hair colour and hair gel from the shop in westfield. I then found that my wife had also bought some of the same products and I went back to return 1 item which was duplicated. The lady refused to replace it even though I had the receipt and advised her that I had not even opened the container. The lady was rude and said they dont replace hair products which I found strange. I left the product at the shop and asked her to donate it to someone who needed it more. Very poor and disappointing service and attitude. Thats the last any of our family or friends will be dealing with this mob.

Had Demi do my seconds and she was absolutely amazing, I actually love her. She knew exactly what she was doing and was the most accommodating and capable women I’ve ever met and I’ve had a lot of piercings done. I fainted midway and she brought out some lollies and was so kind and understanding. If you ever meet Demi at hairhouse warehouse then you will be blessed!!

I went in on Wednesday wanting to buy a Tagus piercing however I didn’t know which ones which in their display cabinet to choose from. I can see the girl training asked the piercer with her twice to assist me finally she stopped counting the till and abruptly asked what I was after like I inconvenienced her. She aggressively started pointing at the ones, didn’t ask mequestions, seemed disinterested. No wonder the shop was dead. I just said thank you and walked out. Pays to be nice and helpful towards customers. If you can’t then don’t work facing customers. We all have things going on but don’t take it out on customers for no reason. Management need to look into this otherwise I wouldn’t even leave a review like this.

Amazing Service from Demi! So sweet and kind and gentle the way she peirced my septum and it looks amazing! Thank you Demi!!!!!

The staff were nice but they refused my school card for a piercing. I was told by another piercer that I was lied to and it is not, in fact, the law to have a Medicare when you’re over 16. Ended up getting a different piercing elsewhere where school card is accepted. Don’t know why they lied, they could’ve just told me they weren’t confident in the specific piercing and there would be no trouble.

Went in to get my fringe straightened up a bit (and connected with my past grow out) hoping to keep it wispy just to walk out with a heavy fringe again. I wanted layers and a soft mullet style (i showed multiple reference photos) just for me to walk out $58 later with really uneven layers on the bob i already had. The hairdresser seemed to understand what i wanted at first but after seeing what i got obviously that was incorrect. Will not be returning.

Definitely dissappointedAll promises on booking and even written confirmation about pricing and then to bring up the public holiday loading on the dayPoorest customer service from the manager of the shop as she thought it ok to dishonour what was originally promised and called it a courtesy advising me of the price hikeRude rude rude especially the manager who has no business skill as a business person.Public holiday or not- the appointment and agreement was made- should be honoured.

Been purchasing my hair products from this store for over three years and sadly I no longer will be. I cannot flaw the staff on their friendless, they are all lovely, however I can on their expertise. I have fine and curly hair, and everytime I ask their staff for shampoo/conditioner recommendations, they recommend me the worst products. Having just spent over $70 on products that left my hair frizzy, flat and curl-less, I was refused a refund/exchange as the staff member allegedy 'recommended me what I asked for' as the product was for 'damaged hair'. This was in fact one of the things I asked for, although she completely ignored the fact that I also told the staff member that I have curly hair and that I don't want frizz which she admitted these products would not help with (confirming that I was given bad advice). Despite this contradiction I was still refused a refund/exchange. Very disappointing.