Quantum Radiology Springwood

Nicola (not that she introduced herself, i read her name on the report) who did my ultrasound couldn't have been more rude, unfriendly or cold hearted. She is in the wrong profession. The reception ladies were pleasant though.

I can't praise the lovely staff enough in QRS. Every time I called they have been friendly and helpful, explained the details to me and made the necessary transfer for me swiftly. Five stars for the excellent services!

Everyone who works there is super kind and compassionate

Had to go here twice for an ultrasound. Both female technicians were beautiful people who made me feel extremely comfortable and at ease in a stressful situation. One woman was named Amanda and she was lovely. The receptionists are also polite and kind. Can't recommend this place enough. Beautiful place with beautiful staff who are kind and considerate.

without going into personal details i can agree with all other reviews on Nicole and pregnancy related ultrasounds - please do everyone a favour, especially your patients and learn basic bedside manner. Hands down the worst medical professional I have ever come across - left my appointment in tears due to her behaviour. Being a patient makes you vulnerable - show compassion and courtesy.

First time visiting here. Lovely people. Victoria, who did my ultrasound, was very friendly and professional. Good experience all round

half hour delay, wife expecting, bladder full (as requested by doctor)my wife had to rush to the toilet after asking staff how much longer. Ironically the second after she went to the toilet we were seen which made the scan pointless and a more invasive scan was required.We were told there were emergencies, which is fine, but there was a patient who arrived after us and within 5 minutes they were seen.Staff need to be more considerate for a pregnant woman and learn how to allocate jobs better and show some compassion. Being forced to drink 1 litre of water 1 hour before the appointment warrants the patient to been seen in a timely manner.

One technician in the past put the needle wrong in my arm and it was in severe pain and puffed up. It was cat scan fluid.I've been in pain with possible hernia for a week waiting for a doctors appointment and they refused service because they are the ONLY place left breaking the law to coerce people to wear a mask. And I wasn't willing to risk an anaphylaxis like episode and dying doing so and they were happy for me to die doing so and not willing to see me. Causes severe asthma and panic attack to the point of asphyxiation of the asofficus.I had just left the GP not requiring a mask and neither did the optomotrist. And they expected me to wait another week to see a doctor to get an exemption for a painful emergency. For something that scientifically does not work, asymptomatic has proven in studies in 2020 to be false, and is just a suggestion not law.They are breaking the law and refusing service and not about health. I am still in pain and have to find someone else more professional who is up to date with literature.

I have been to Quantum several times, and have not ceased to be amazed at the brilliant Staff. The Ladies on the front desk are friendly and accomodating, and the medical Staff are really lovely and do everything they can to put you at ease.

I’m not usually one to write reviews, even when my experience isn’t ideal. However, I feel the need to express the appalling service I received today by two sonographers, as I left in tears. I will first preface this review by mentioning I have had multiple scans during this pregnancy, all of which were very informative, personable and interactive. Unfortunately todays experience was far from this. My baby was very active, which made taking photos more challenging for the sonographer, this along with a new machine mean that she was having a hard time capturing the require images. I was very understandable about this. This frustration seemed to radiate from the sonographer, and she pressed extremely hard on my lower abdomen. This caused me to have a sharp stabbing pain in my abdomen and I almost flew off the table. Instead of apologising to me for hurting me, she said “omg you scared me”. She then said she needed to get another sonographer to assist in taking photos because my baby was too active, when the other sonographer arrived they only spoke among themselves and seemed annoyed that I was asking questions regarding my scan/ baby. This heightened my anxiety in a vulnerable situation and I felt my obstetric concerns were dismissed. I also asked at the end of the scan if I could have a little photo to keep (this is my first pregnancy, and I am of course very excited), they responded with “it’s too hard to print them off, you can do it off the app yourself”. My mum attended the scan with me and commented on their demeanour when we left. They were cold and completely neglected any sense of client centred care. I work in health and I am shocked that this was my experience. I will definitely be apprehensive to continue to refer patients to this facility.It is worth mentioning that the reception staff were lovely.