SDS

It's a shame that retail suffers from the backlash of the online shopping boom or is it ? I try to support the local shops only to find I have to pay a premium price , in this case $50 for an obviously inferior product . A product that lasted less than an hour of use purchased on the 23rd April and fell apart . On closer inspection I see not a stitch to hold it together just inferior glue . On return for a refund I'm told to come back next week to see what they can do as the manager is off ? I understand athat days off are necessary however delegate a staff member to carry out duties to keep disgruntled customers happy not more frustrated ???. I could have risked an online purchase been gauranteed full refunds if not happy and most likely got a much better product at at least half this priceI left my number with assistant at her suggestion, let's see if this gets sorted ?

Its ok