Independent Cut Length (ICL S.A. Pty Ltd)

I spoke to Peter the owner of this business on the phone he assured me that the remote controller he sent should operate my shutters. I sent him photos of my existing remote unit AC114 but the unit he sent me AC123 WOULD NOT OPERATE my shutters despite his assurance.I forwarded the unit back with a request for a refund with a statement stating NO REFUND AVAILABLE being returned.He sent me a TEXT message saying actually he did not have any AC114 left and would not be ordering more from his suppliers.I have contacted Consumer Protection for assistance. Do not trust this firm. I have lost $175 over this matter. I will need to take this as far as I can go........cost of living yep, extremely high.?? DON'T BUY REMOTE CONTROLS FROM THIS MOB as I purchased my AC114 direct from ALI express China thru their agent in Chullora in NSW 1405 Cost ONLY $27.00 free postage and only 10 days wait. Very happy. :) Peter you're not honest.

The team at ICL are so very accommodating... even though I am such a tiny operation. Thank you.

We have found ICL excellent to deal with over the past 20 years Very Happy

Mark's a star! Always ensures goods are out to freight asap.Best customer service in the textile industry by far, going that extra mile and excellent communication!

Very helpful staff and great price on my shade cloth.

Have been dealing with these guys for a few months now and the service, understanding of needs and quality is first class.

The number 1 supplier ICL of choice, best customer service, cheers Mark

Good stock holding and advice is Great

Have all been helpful and friendly will always endeavour to help with anything out of the ordinary

I have been a client for more than 20 years and in all that time, they have not once disappointed me as to supply or service. I would recommend this company and its people any day.