Quest Maribyrnong

lovely stay, just super rude receptionist in the AM hours, honestly felt like crying because of how hostile she was and the looks she gave me. otherwise it was nice and clean, cute little studio rooms with a comfy bed

Visited for a courseEasy parkingGood food and well set up venueEasy to get to

The studio is really spacious. Its within walking distance to 2 different tram stations (to the city). There were only two negative points: they simply forgot to look after our room and the safe wasnt working in the beginning.

I stayed here for 2 nights. I have disabilities, so I thought that Quest would be disability friendly because they have accessible rooms. I could not have been more wrong.When I arrived to check in, I was absolutely shocked to be asked for a $200 bond up front. I booked 4 weeks in advance and not once during any conversations or emails, did any of the staff mention a $200 bond!The only thing the Quest website says regarding a bond is;'Is a security bond required?If paying by cash, a security bond for at least the first night will be required upon arrival. This amount may vary, so please check with your Quest property.'I didn't pay by cash but was still expected to pay the bond.Despite being nearly in tears and clearly distraught, the receptionist was unempathetic and her tone was very direct. She looked at me with a cold unemotional look on her face, as if to say 'too bad, cough up or don't check in'. It was horrible.I ended up reaching into my savings to get the money but burst into tears once I was in my room. I wasn't given any information on internet, local amenities or anything. I've been to caravan parks that offered better for half the price per night.The room was decent and clean but clearly used, as there were marks on the walls and only 2 large curtains that didn't block out all the light because it didn't completely cover all the windows. I read that most rooms come with Foxtel but I only had access to free to air tv. Everything else required log in details. I was on the second floor and the phone reception was so bad that I had to leave my room just to make a phone call.To top it all off, at about 8pm on Saturday night, the fire alarm went off and we all had to evacuate. We all stood out in the cold for over an hour, before a fire fighter explained that the sprinkler system was faulty on one of the upper floors and someone would fix it within the hour.However, when I checked out the next morning and asked about compensation for the shock, fear and inconvenience caused by the evacuation, the receptionist said there was no fire and blamed it on the residential apartments next door. I will be following this up with management in the coming days.All in all, I will never stay there again. You couldn't pay me to stay there again. The staff are clearly not trained on how to treat people with disabilities, they lack empathy and care and the rooms were definitely not on par with the price per night.Edit: The response given is extremely poor. It's 'sorry, but...'They clearly did not understand the issues I had at all and shifted all the blame on to other people. No accountability at all.

I didn't stay but I installed brand new carpert,I've been install alot of brand new carpert in many different quest hotels, and this one is right up there with many of the quest hotels I've done

Not overly happy, no fresh towels or room clean for a 3 day stay, extra unexplained charges on our credit card after we had returned home. Disapointing after so many other good reviews

Friendly staff at reception had organised a key for after hours check in. housekeeping left me a pretty clean room to come into for isolation. Anything I needed was tended to during isolation on the dedicated floor and my stay before I began that dreaded 14 days. Cannot speak for other facilities in hotel but my room was very spacious, comfortable, climate controlled and had a small balcony where I saw minuscule parcels of the outside world. Which actually reads as completenprivacy if you want to stay there for that romantic getaway. Staff were amazing

Does what it says in the tin. Clean rooms, great staff, convenient for airport & western Melbourne site visits

$400 stay for one night Love the smart Tv internet can watch YouTube netflix. Pillow are too big most some lights don’t turn on tooth brush would be nice if provided the fridge was very noisey. Overall it wasn’t bad

Lovely little apartments. The rooms are very clean and comfortable. The king size bed was wonderful! It was nice to have a bathroom I could move around in and the shower was excellent. We stayed for a couple of nights as we were attending a conference close by. There are some take away shops and a mini grocery store across the street. Highpoint shopping center is quite close too.