Birkdale Medical

Although their website says new patients can book through phone calls, it's not. The receptionist wasn't even apologetic when I mentioned what their website says. Don't waste your time booking a phone if you are not an existing patient!

My first experience of this practice was wonderful, the staff were caring and the appointment on time. My second experience was definitely not the same! My mum arrived for a visit on Saturday and quickly became unwell, she had been having palpations the day before and they had increased and she was very anxious. I immediately thought of Birkdale medical centre as I'd had a good experience. So Saturday 11am nobody in the carpark and the reception is empty except the receptionist. She greets us like we are the hundredth person to walk in her reception. We asked to see the doctor, she told us we should have gone to the doctors yesterday and she doesn't think the doctor has time as they are the only ones there. The place was empty we were the only patients! She then asks us to wait as she goes to the doctor who is sitting with the door open, they have a 10 second conversation and then she tells us to go to the hospital. The doctor didn't leave the office or check on my mum who has drastically gone down hill by then. So in the car park we call a ambulance as the hospital is a 15 minute drive and I was worried. I drove the 3 minutes home while on the phone to 000 panicked and angry that they wouldn't even check if she was having a heart attack in there reception!

Absolutely disgusted in there behaviour towards new patients. Cancel my son and disabled daughters app, just to make room for regular patients. Literally gave me a msg with a 1 hr and 15 mins to call them or they’d cancel. My sister who regularly attends this practice said they are great. Just not great to ppl returning back to the area it seems.

Been going there for over 30 years, seen nearly every doctor there over those years when my regular wasn't available. Always caring and take their time to try and give the best health advice ad service. Reception staff and nurses are always friendly even when they are being run off their feet. Won't go anywhere else.

Great medical centre with fantastic doctors. Great for those who want to have an ongoing relationship with their GP to look after their health.

Best doctors I have seen. Reception staff are so lovely, the doctors are thorough and easy to talk too and my 1 year old loves them all. They are great with kids! It is abit pricey but I'm happy to pay for the best.

I’ve been coming here for the past 12 years of my life and the service here is phenomenal. There are a few doctors that I would steer clear of but the nurses, receptionists and other staff are exceptional.

Dr M. PITT and his team are great.

Birkdale Medical Centre - Dr. Michael Pitt, has been my GP of choice for myself and my family for over 40 years. During this time I’ve found the practice to be exceptionally well run by very good Doctors and administrative staff. I imagine the front desk to be a very stressful position at times yet I’ve always found the staff to be both professional and empathetic. Dr Pitt is an exceptional medical practitioner and I owe him a lot for my good health for a 76yo.