EB Games / ZiNG Pop Culture - William St

Impressed. Daughter purchased minecraft hat, cup & bag. Prices were much more realistic than expected.My only gripe was no pricing on products or shelving, had to ask a staff member.

After a late visit to the store tonight, I was welcomed openly and given great customer service from all team members. It did seem like a difficult scenario where I had traded many items to pre order the PS5 but Matt and Zoe who had assisted me were very persistent with ensuring that I truly got bang for my buck. The integrity from both of them felt 100% pure and I am surprised to find that one had only been with EB for a short amount of time! I greatly appreciate their help.

not exactly the cheapest around, but you do get very friendly service here. inside is also a collectible store with quite a variety of stuff - including (recently) some graphic novels.

The new place looks much smaller, but still pretty good. Unfortunately I have to give this place a low rating mainly because of the lack of accessibility for people in a wheelchair or for parents with a stroller (i.e the need to get up the stairs near the entrance). Hopefully the store will make some adjustments for this in the future.

Genuinely appalling customer service across multiple instances and 5 staff members, including the assistant manager and head office. All were nice enough but useless. Multiple stuff ups, including “bullying” (as the staff member admitted) us to come to the city to pick up a PS5 we ordered by a certain time, only to have sold it accidentally to someone else. Then on the phone for 20mins as they tried to figure out when the next one would come in. Another week another 10mins on the phone to confirm they had the PS5 in for us today. Then when picking it up said the price had gone up and we had to pay the increase! Not only was a request to get a voucher for all the hassle denied, but they had the gall to say we needed to pay more for the delay. We’ll be JB Hi Fi only customers in future.

Small place but very nice staff and fair range of accessories.

Called and spoke to Kat who was very polite and helpful. In store I dealt with a gentleman Nye who was fantastic and very friendly. Overall a great experience and some of the best customer service experienced in Perth. Huge thanks!

The Hay Street shop had the Pops I wanted on the advertised release date. I ordered online but there was plenty on shelves too. I've been to this shop twice and on both occasions, there was a bit of a wait to be served. The shop had some really good displays in time for Christmas and the release of some films.

Special thank you to Teghan,Zoe, Matt,Kat,Nye,Taylah and Reese for perfect advice, courtesy, and your time,services, and efforts. Doesn't get much better. I am looking forward to returning to buy and preorder as much as I can.

Had a pretty average experience on Tuesday at EB Games Hay St. It was saints row launch day and I went in around 9:30am. No customers were in the store and I was looking to pick up saints. It wasn't on the shelf at all and I was looking for a good while and I was not greeted at all by the 2 female staff that were working even though they had seen me and were just casually chatting at the tills. After 5-10mins I went to the counter and asked for the game and they weren't very helpful or engaged. Just felt very dry and unwelcoming. I was served by Laura (from what it says on the receipt).This isn't my local store, it's just near my work place, but I dont think ill be going there again anytime soon.