Golf World

Very bad service, they don’t even greet

Just visited the store with my husband and was greeted by Michael who really helped us out. We are each looking for new club sets, he gave us some great insight knowledge and allowed Josh to test a few club options. We did not feel pressured to make a purchase but will 100% be returning next week to do so. Michael made my husband’s day and has scored GolfWorld Capalaba two loyal customers.

Went to go and buy some shoes at 5.30pm on a Thursday evening. Checked your Google listing and it said you were open until 6pm but when I got there your trading hours on the door say you close at 5pm. I’ve driven 30 mins out of my way only to find out your closed. Very disappointed and will now never go out of my to come back.

got the cheap grip deals. got all my clubs fitted with mid grips. feel awesome. More confidence. Great deal. Also had a shaft fitted on my Cleveland Driver. Hit some crackers today. Very happy. Great guys too

Cant complain too much really as no one spoke to me. Went in the store, one poor bloke in there. Sat behind the counter and didn’t move. Saw a left hand Nike putter that I was interested in, but overpriced. Maybe if offered a deal I would have picked it up. Haven’t been in the Capalaba store for a while, but last time there, more staff who made and effort to engage the customers. especially Dan who used to work at the Virginia store a few years back.

Received fantastic service today from Blake at Capalaba. He found the perfect clubs for my skill level and price range. He didn’t try and oversell me and was very knowledgeable. Will now be a repeat customer.

My son bought a Garmin s10 golf for Father’s Day 2 months ago, and charger stopped working. Went to golf world Capalaba with watch and cord 2 weeks ago and tested charger cord from a new watch and found that the original cord was faults.The store person called Garmin and Garmin said they would send a replacement cord under warranty. They called me yesterday to pick up my new cord and then wanted to charge me $38.95 for my charger, because the store person thought i didn’t ask for warranty. Of course it’s under warranty and that’s what I asked for. I use to spend lots of money at golfworld probably thousands of dollars over the years. You would think the customer is always right.

Blake was amazing. He helped us find a great set of clubs within our budget and even adjusted to the correct length. So happy with his level of customer service.

I went in to purchase a new driver (was having trouble with my current driver). I was served by Mark who instead of selling me a new driver (which he could have done), told me to bring my driver in and hit a few balls in store. After assessing, Mark suggested I first work on fixing my swing (and passed on the details for a coach). Turns out the issue was not my driver. I appreciate the professional approach, and value the honest advice (and not the usual sales tactics some others use). I will be upgrading my irons shortly and will definitely be purchasing from Golf World Capalaba - they have earned my trust and loyalty as a customer. 10/10

Picked up a new set of clubs today after a long time away from the game and Michael was a great help. He steered me in the right direction and looked after me with some extra accessories and a great price.