Anaconda Box Hill

Warning long review because good customer service deserves to be recognised!Today, my wife and I visited the store with the intention of purchasing a new bike for myself. Upon arriving at the bike section, we noticed that there was no staff present. I approached the front desk and requested assistance, and that's when a helpful young man named Jack stepped forward. He was upfront about his level of expertise, admitting that he had some knowledge about bikes but wasn't the store's designated expert. Nevertheless, he assured us that he would do his utmost to assist us.I bombarded Jack with numerous questions about various bike models, and to my surprise, he was able to provide helpful answers. For the questions he couldn't immediately answer, he took the initiative to retrieve the information and promptly returned with the answers. After consulting with Jack, my wife and I decided on a mountain bike priced at $300.Subsequently, we also wanted to purchase a bike for my wife. Unfortunately, the bike she desired was out of stock, but a display model was available. Jack informed us of the store policy, which required the display bike to be approved by the bike expert before allowing us to purchase it (for safety reasons). He explained that the store's bike expert, Carey, was approximately 10-20 minutes away, and if we were willing to wait, he could inspect the display bike and authorise the sale. I found this policy to be fair and appreciated their commitment to legality and safety.We patiently awaited the arrival of the bike expert, and true to his word, Carey showed up. Calling him a bike expert" would be an understatement! We revisited all the bike options

My wife and I visited your store on Friday the 28th April. Chris, amidst all his busyness buzzing between the checkout, answering other patrons query, was able to answer any question we had for the purchase of the Merrell hiking shoes my wife was looking for. He was kind enough to point out that the size 8 though appearing to fit my wife's feet under normal circumstances would be less than comfortable walking down slopes as he had touched and felt her toes were in contact with part of the tip of the boots. He checked stock and pointed to the Preston store where we headed for the next day and in fact ended up buying the boots from yesterday 29th April 2023. Great job Chris. Though you did not achieve your sale at your store, Anaconda was still a winner as we purchased our shoes at another Anaconda store. Exceptional service mate. Keep it up and hope others can imitate your professionalism. Wishing you, your team and Anaconda well.P.S. I myself bought a pair of Keen boots from the Box Hill store more than a month ago.

Great customer service; the staff are friendly; specially Carey was very helpful and tried to help us to find the right product.

They don't honour genuine price guarantee offers and makeup Thier own rules.

What a total disgrace!Well today's shcp at Box Hill Anaconda was very disappointing as I found myself a victim of false advertising.!!!Upon check-out I was shocked to be charged double for a product maxtrax recovery boards that was clearly listed at $249 on shelf & in stockI pick the items & proceeded to the checkout with other goods that I had wanted to purchase.On check out I was charged double for the item that I have attached (refer to photos)I brought to the attention of the staff & the duty manager (jack) of a product that was listed on display for the price as listed & displayed!!!!This is a clear situation of false advertisingAll other products in the same area were clearly marked & listed.As a result of this ridiculous treatment by the duty manager I will be addressing this false advertising issue with the ACCC as the manager & duty manager were extremely uncooperative & bluntly unresponsive to their false advertising issue in store!Extremely disappointed with Anaconda store Box Hill!Shame on your upper level management for allowing false advertising to be acceptable!I will be lodging a complaint with the ACCC as this is not acceptable!

Pathetic customer service, requested to let us have a look at sleeping bag upon which sales assistant was telling us to have a look at the box and buy, why would we buy something just looking at the box? Are we some sort of dogs to sniff the box and get an idea whats inside??

Anaconda box hill customs service doesn’t exist, no one greeted me at all until I paid for my stuff. Went to get some bait from the freezer but the freezer was sticky and looked like Is hasn’t been cleaned for a long time. No one to help even though lots of staff. The fishing area was so unorganised like they have no one looking after that area. Yes they have cheap Prices but what’s the point when the rods aren’t sorted in anyway.

I would give it negative star if I could and if not with the shop assistant, Allan, who tried all he could to help with my return and refund request.However Jack, the person responsible for warrantee, is a bully and total disgrace of this shop. He argued with me on a phone call for a reasonable refund request due to faulty product, and even demanded me to read their own return policy. What a shame on you Jack, this is not the first time you've been called out by your customer here!I'll never buy anything from this shop again.

Staff very helpful, but unfortunately, they did not stock replacement pocket knife pouches

Shame on you Ryan! Worst customer service ever.Was buying a Coleman 10p darkroom tent, macpac listed for 599 and anaconda listed for 699. Anaconda can beat it by 10 percent. However upon paying Ryan the manager advised it’s a different/ upgraded product. I didn’t have too much time on the spot so just paid the 699. When I got home, I did some simple online research and found out that the macpac one and anaconda one are exactly the same with the same SKU and bar code. I rang back to Ryan, been hang up TWICE by his condescending and impatient tone saying he think he know how things work and refuse to accept the fact that he is wrong. Later I rang macpac and they took photo of the tent and emailed to me: guess what? Exactly the same product! I rang Ryan again and said I have proof from macpac these two are the same product. Same package. SKU and barcode. He was still very pricky over the phone. So I went to the shop myself and asked a girl for Ryan and I called him a dhead because he’s been wasting so much of my time. He then showed up, obviously knew he mistreated me in the first place and wasted so much of time already. Then played his final card that because I called out his name he is not gonna serve me! Hahaha ultimately pathetic and childish behaviour! I called out him because of his unprofessional behaviour and mistreatment over the phone! Ok I’ll need my money back! Finally he is happy to refund me. And I shamed him publicly in front of his whole team. That’s the whole story!! Guess what later I went to anaconda hawthorn and they price matched straight away. Very very very pathetic behaviour of Ryan and I’m not surprised to see soo many negative reviews of this shop in particular.