Australia Post - Woy Woy Post Shop

They gave my package to someone with a completely different name and address. When trying to track down the package they accused me of having already picked it up for about 5 minutes before offering to look over the footage of who had actually picked it up. Said this could take 4 days to review. I have picked up many packages from here and not once been asked for ID, they need to check names and addresses before handing over packages.

Jeannie and Belinda helped me find the most appropriate packaging for my parcels. They were very helpful and friendly. Thank you

Worst service ever! I had a traumatic experience with these guys while logging my passport and again while applying for my baby's passport. The old ladies working here are stubborn and rude. They won't accept the passport picture even after it met all the photo standards because I didn't get it clicked from them. Finally i took my 8 week old for the photo and the took the ugliest photo ever and were themselves not sure of they should submit this to Australian Passport office.There used to be a young asian lady who was the only sensible one but guess they bullied her and she had to leave as well. Please avoid them if you can. Incompetent and frustrated staff should not be working and be replaced with better ones. Umina PO has the same staff. Please vosit Ettalong PO, the staff is very helpful there.

Would love to know how i can collect my parcel when you are no longer open on saturdays? Most people do actually work mon- fri and can't get in there during the week

Can I give a negative star for that one person who works here? One of the staff members in this post office was very rude. I honestly can't believe how she acted towards us. So, We went to post office to finish our passport application but we cannot do anything about it but instead to come back again next time, assuring that our requirements are fully completed. This old lady who assisted us didn't show any type of interest and positive attitude towards us. My sister asked her to explain what exactly we need to get done on the application and she replied, this is self explanatory"

2023 UPDATE:They are delivering packages to laneways folks <3 Australia post are no longer just slipping anymore5 starsOld review is merely a snapshot of history now where they used to leave a slip and not delivery to laneways.staff in store are lovely and passport service is great

Can't even get to talk to someone, what a joke. Automated voice doesn't understand me, and won't answer my call. So over the Post office

Abruptly stops Saturday trading. How are people who work during weekdays meant to pick up their packages? I have a final reminder now and my package hasn't even been there a week. Well, maybe I could have collected it sooner if they had been open on Saturday, when I went there to collect it. This is backwards.

Would love to know how I am suppose to collect my parcels when I work mon-fri and they are now closed Saturdays.And they don’t come down Lane ways even though my granny flat is marked with our home number