Fort Knox Self Storage

Fort Knox Self Storage is in a great location, easy to access and organise storage and the staff are great. Would recommend to anyone wanting to organise self storage.

I haven’t used storage for 20 years and either things have improved massively or Fort Knox is miles ahead of anyone else (they probably are anyway). The website is incredible and after easily selecting what I needed and transacting you go to video welcomes that are super slick. They offer a free moving van! I rocked up on the day and the team are really nice and helpful (Alphington) and it took minutes. The unit is clean and easy to access and security is first rate. I cannot recommend highly enough which is stupid as I’m on the wait list for another unit :).

Had to move a great deal of furniture as soon as possible. Contacted Fort Knox Storage and spoke to Ruby who also provided us with a list of reliable movers. On the same day and at short notice everything was organised and the furniture safely stored there. Wonderful service! Thank you so much!

Rosemary has been so helpful, going above and beyond to make my whole house storage experience less stressful. She very knowledgeable and very willing to share that knowledge with you to help make things easier and less of a daunting job to do.

Very clean, secure facility. Plenty of trolleys etc. readily available to move around your belongings from car, truck to your unit. Staff very good communicators and helpful if you are struggling to pay the fees on time. Highly recommend.

I came in today to help one of your clients empty their container. I was waiting for them at the service desk. I was then asked to take a seat. The only seats in the room i was in were the consultation seats in front of the service desk so i was relieved so see a sign that read...'Please use our complimentary waiting room' with door wide open. I proceeded to the room. It was absolutely lovely to find a box of chocolates, coffee and tea, biscuits, and more beautiful chocolates for your waiting guests. How lovely.I hadn't even had time to sit down before Kiraley (receptionist) hurried in and promptly asked me to leave the room as it was a 'private area'.I stood outside again in reception feeling quite embarrassed and thought wow! Really?I took a photo of the sign above the complimentary waiting area because being asked to leave was a clear contradiction to the sign you have printed above the 'private' waiting room. Kiraley saw me take a photo of this sign and this when she awkwardly offered me a glass of water as a contrary option. Pffft wow. It was too late for kindness at that point.The only difference between the two rooms were the fact that the waiting room had tea/coffee/treats. I can't help but think how greedy and quite nasty of a receptionist to ask a waiting customer/guest to leave a complimentary waiting room in order to perhaps save a few chocolates, a cookie, a spoon of coffee or a couple of teaspoons of sugar.I didn't want to eat your chocolates, biscuits, tea or coffee, i simple needed a chair while waiting.I urge management to check the camera footage to see how unprofessionally i was treated, i urge you to action the receptionist (kiraley) as there are many people in this climate looking for work more likely to earn you a 5 star review instead of 1. She was quite rude and reminiscent of a young girl testing her ego in this big world. Well, not at work and not with your customers/guests.What a terrible experience, one if which i hope you grow from and one I hope your receptionist learns from.

Helping a family member load out and really surprised that these crazy expensive lock ups are still limiting the hours of access! Not happy at all!And to add insult to injury you get a totally ignorant and rude reply like this basically telling you to go elsewhere! No customer service equals no customers eventually!

Easy, clean and very helpful. Xavier and the team were great. A+

The whole process was so smooth and easy - the team were fantastic.

The staff were very professional and accomodating and the facility was sufficient. Being converted from an old factory, the hoist has limitations like not being able to carry people in it as well which means having to use the stairs which is fine but can get tiring for larger move days but overall I would rate the whole experience as pleasant.