PARKROYAL Parramatta

Clean and comfortable, great staff. Seems to get more expensive Wednesday night and didn't realise there was a parking charge. Interest added for using mastercard.Pretty close to all the important things in Parramatta.

Have stayed a few times and it has been pretty goodSadly on a weekend full of events Ed Sheeran and Pride events they were grossly understaffed in the bar which advertises a happy hour from 5 to 7 and reduced cocktails. 2 staff????? 3rd one was wondering around the outside area and one behind bar doing mixers. Food was slow so I imagine the same behind the kitchen door. Sours the experience as well as paying double what we usually pay for rooms overnight, $400……

I recently stayed at ParkRoyal hotel and would like to share my experience. Overall, the hotel and room were nice and clean, creating a pleasant environment during my stay. However, I found the bathroom to be lacking in spaciousness, which could be improved for future guests' comfort.On the positive side, the room was well-equipped with all the necessary amenities, ensuring a convenient and comfortable stay. The reception staff at ParkRoyal were professional and polite, providing a welcoming atmosphere and excellent service throughout my visit.Unfortunately, I did encounter an issue with one specific staff member at the breakfast buffet. The lady staff working there seemed to lack basic knowledge about customer service and was not particularly pleasant in her interactions. This was disappointing and did not meet the standard of service I expected from the hotel.One suggestion I have for the hotel is to consider installing water taps for guests, preferably near common areas or within easy access. Currently, guests have to rely on staff at the bar to fill their bottles repeatedly, which can be inconvenient. Having a dedicated water tap would provide a simple and convenient solution to this issue.I must mention that before my stay at ParkRoyal, I had a delightful experience at Holiday Inn Macquarie Park, where I spent two nights. The rooms and bathrooms there were spacious and clean, exceeding my expectations. Additionally, they had a water tap available near the reception area, providing both hot and cold water. This was a thoughtful amenity that enhanced the convenience and comfort of my stay.In conclusion, while ParkRoyal offered a nice and clean hotel with professional and polite reception staff, there were areas for improvement, such as bathroom spaciousness and the customer service experience at the breakfast buffet. Installing water taps for guest use would also be a valuable addition. Considering my previous positive experience at Holiday Inn Macquarie Park, I believe these suggestions can help enhance the overall guest experience at ParkRoyal.

Overall: I don’t mind staying again.Pro: Good place for work visit or a long day out adventuring. Got every basics necessities. Quiet, Clean room, comfortable bedding. Good location with variety of restaurants nearby. Close to train station. Helpful staff.Con: Room facilities feels old for a 4 star. Do not expect much on river view as there is a construction nearby.

Parkroyal Parramatta never disappoints. Quality rooms, lovely facilities and bathrooms, excellent dining and fantastic breakfast selection. Lovely outdoor bar area too. For Eels fans, it's a short walk to the game and centrally located in the city. On site parking which is great

Fantastic service from Candy - she provided us with superb hospitality during breakfast time, and her coffee game is elite. The iced coffee actually had ice! I would stay here again.

A high rating for nothing sorry not recommend.1st you should pay $200 extra for the insurance before taking the room!!! Nothing important in the room!2nd If you take a shower plz take care the water comes outside and the floor was slippery.3rd The view try to have a good view before taking the room coz you will see the rubbish bin.4th the morning staff need to take a training.5th The hotel has a good manager to say sorry but actually the manager can't do everything without tools and good staff!

The room was adequate but no more than that. It smelled musty. The shower was impossible to turn on without getting either burnt or soaked in cold water. No menu provided for room service, we had to google the menu to order. The breakfast buffet was terrible. Whilst I understand that the main dining room is being renovated, that doesn’t excuse the poor standards in the temporary dining room. On arrival at 8am, half of the tables were vacant but covered in dirty dishes and/or spilt food and drink. There was no clean cutlery available, we had to go looking for some and ended up taking some from another vacant table. In the 45 minutes that we were there, no attempt was made to clean the tables. The food was of substandard quality, bacon overcooked and tasted like it had been reheated several days running.

Hit or miss.. stay there quite a bit - they have newer rooms and older rooms.. be sure to make sure to ask for a newer room when booking as the older ones are quite dates.. some of the old ones have those small bath tubs and shower in one - shower head super low and small tub feels like a slipping hazard. Other than that good location and amenities

Whilst I appreciate that this hotel is undergoing a renovation, even the renovated rooms are not presented to a high standard as I expected. The bed was large and the bedding was fresh and clean. The bathroom is modern and was also clean, but the room was very basically furnished, it was a little dusty and there were liquid marks and on the walls that could have easily been cleaned off. After searching, I discovered there was no mini-bar in the room, I had to leave the room and go down to a vending machine in reception. The breakfast was advertised as finishing at 10.00 am, however when I arrived they told me it would finish at 9.30 am. The food options had been depleted, there was not much on offer, and the quality of what food was left was not great. The buffet was quite dirty with many spills and messes around the serving dishes and juice bay. The staff very very friendly and there were many of them, the presentation could be improved dramatically. The food options needed to be presented in a way to keep them fresher, replenished and more tidy. I left a spare pouch of jewelry in the room, this was not located by housekeeping.