OZ Design Furniture Bundall

Very disappointed with the service. Nearly a year since purchasing all I get is long over detailed excuses and inappropriate information using their home life issues as an excuse for not responding to emails. It took three months for them to inspect the sofa and agree there was a fault.

Ordered Rolla Dining table 17/10/21 - eventually arrived June 2022. On arrival one of metal legs machined incorrectly and unable to assemble table. Put onto Customer Care! No telephone calls, email only. Sent out furniture repair person, obviously not sent pictures or advise issue. Could not fix. Was advised by other stores that have had similar problems. Surely a spare leg in a warehouse that they could supply? No - had to order a new table. After following up on multiple occasions, told by Macgregor store it was there to collect. Nothing from Customer care. Advised that I worked full time but had a Friday off but only available until 11:15am or after 3pm. Multiple emails advising couldn't provide a delivery window time and me saying that I had been mucked around long enough and that was when I was available. They then decided to tell me that they would deliver on the Saturday, once again no consultation or telephone call with me. I work until 2pm Saturday's so that wasn't going to work. Eventually I told them I wanted compensation of $400 as major failure of consumer guarantee - product cant be used for the purpose it was purchased for (which I am entitled to ask for) - so I could get the leg machined and re powder coated. It was refused. Note I am now copying in the managing director Michael Petricevic into the emails - asking for a response. Nothing. I was eventually bullied into accepting a refund of the table BUT they weren't refunding until they collected the table. Really? But funny they can collect between 9am and 11am on the Friday! So I said to them that if they can collect within a that time frame then they can deliver my table instead. It was refused. This is against consumer guarantees - when major failure the trader cant decide the remedy. Anyway complaint made to NSW OFT and then we will take them to Civil Administration Tribunal . This company is non Australian. Import items from China with absolutely no quality control checking. They rely on that 80% of the product is fine and with other 20% they don't actually care and try to do as little as possible to resolve the situation. They are bullies. Their shops are simply display stores. So BEWARE if you get a dodgy item only remedy is to take civil action against them! Oh and senior management take absolute no responsibility and refuse to respond, meaning you have to deal with the inept Customer care person.

Wow. On trend, NO FLAT PACK... you just want to buy the whole room. I normally never leave reviews but I love quality and I'm gonna love showing off my new dining suite when it arrives. Thankyou to the amazing ladies who took the time to help me choose the right look for our new home.

Purchased the Marwan buffet, advertised as SOLID ACACIA"

When you order a couch and the colour is not right. You call the store immediately after its delivered and you realise, only to wait days to be told they wont do a return / store credit and can offer to make you new covers for $599. Now I am left to try sell a $2300 couch online brand new.

My Shopping Experience with Oz Design Bundall was second to none. From the moment I walked into the store Bev was right there assisting as well as advising me all things concerning my purchase. Extremely professional but friendly and the delivery guys were just as professional. Could not recommend more highly. Thankyou Sandy Wall

We've brought a few things from here. Gary is great, really helpful. Delivery can take a bit longer than expected but that's Covid folks. Will definitely shop there again.

My experience resembles that of Marina Askew's left 3 months ago and I wish I read these reviews prior to purchasing. I purchased 6 items after checking with a service rep that these would be delivered in time for a business fit out. I later was advised these would land at port and be delivered to me 2 weeks later than anticipated (and 6 weeks after I was advised they would be available). I have since received another email stating these will now be further delayed another 2 months.Throughout this period where I have been advised the item are unavailable, they have continued to be marketed and on sale.I understand current times and shortages of stocks or delays in delivery, what I don't understand is the complete lack customer service when there is so much choice out there for furniture???I have been advised that a refund is not an option, rather a store credit that is valid for 6 months. As I require the items now this does not suit me at all .. nor would I every intend to purchase anything further from this store and HIGHLY recommend you avoid any dealings with Oz Design.I have called to discuss with OZ Design via their customer service line, however they advise they do not talk on the phone and only communicate via email. Not sure what their understanding of Customer Service is?

The WORST customer service I have experienced in my life. First of all we ordered a couch in October for a November delivery, didn't hear anything from the company. My neighbour purchased the SAME couch on the 15th of November and it was delivered the following week, so we checked the website and the couch said it was in stock" with an orange tick next to it. We reached out and they said the couch has been delayed until December - FULL BLOWN LIE