Fitness First Rockdale

It was my worst decision to sign up for a program with Rockdale branch. Without even trying out they started charging my account on top additional charge which I had no idea about. The timings were informed wrongly both by the staff and manager himself. I asked for a refund and I had to literally fight to get it credited on my account with frequent follow up calls, emails most of it was attended with neglect, calls were disconnected without consent by the staff and the person followed had zero manners to explain the situation or apologise. Totally insensitive customer service, impolite reception handling, worst and worst service to be just fair. Wouldn't suggest this place for anyone or will think twice before joining with Fitness first brand itself, pathetic !

If i could leave no stars i would. Absolutely the worst gym i've been to. Every equipment is outdated and old. There is 0 maintenance done in this gym. This gym really hinders the brand of fitness first. They really need to get their act together, and will not return and will advise others to not bother coming to this one.The gym has:- 80% broken lockers- Poor yoga instructor that doesnt know what she is doing- Equipment missing parts so can't use- Pool looks disgusting

The pool is super dirty, and busy, The shower door are super old, and not very clean, but the most difficult part is how hard is to cancel a membership.They are not happy that you offer to pay the high cancelation fee ($295), they also want a cooling off period to 30 days for you to cancel (keep this in mind, when you are cancelling your membership). So the cancellation fee is actually 295 + 30 extra days (4-5 weeks).The hardest part, is that they are not allowed" to cancel the membership (even though the website is saying to call to cancel)

Nice clean gym with great facilities and machines. Does get busy at times but if your schedule is flexible, there are times when it's less busy. Parking isn't an issue especially if your timing is right during the day. The front staff always have a friendly smile and greet you upon entering and leaving the premises

This place deserves a negative rating. Absolutely ridiculous. Worst worst worst decision to sign up here. I told them I do not want to continue after I finish my contract and it is bloody too hard to cancel.Requested to cancel the play like they are cancelling and them ignore you completely and keep repeating the same action over and over.BEWARE OF THIS PLACE AS IT ONLY FOCUS IN SIGNING YOU UP AND DO NOT LET YOU CANCEL.After a long wait finally, the manager emailed me saying he never knew my case which is now cancelled with no refund. This place is horrible they do not care at all.SHAMELESS AND DISHONEST BUSINESS.

I had a great experience at this gym that stands out from other gyms I've been to in the past. The staff is very friendly and welcoming, and the manager, Omar, was very attentive and helpful in explaining the different membership plans available and helping me choose the best one for my needs.The gym itself is very spacious and has a great selection of equipment, making it easy to get a good workout in. I particularly enjoyed using the swimming pool, which was impressively clean and well-maintained. The steam room and sauna were also great amenities, especially during the colder months. Additionally, the gym has ample parking spaces available in front, which is a big plus.Overall, I had a fantastic experience at the First Fitness Gym in Rockdale. The positive environment, great facilities, and attentive staff made my workout very comfortable and enjoyable. I highly recommend this gym to anyone looking for a quality fitness experience.

On the plus side, the staff are friendly and do their best, but the place is in disrepair, the equipment is really old, roughly 75% of the lockers don't work, it's far too busy in peak hours and get they are often trying to get you to give your friends phone numbers out to get more members. The place needs a lot of work to get it up to a decent standard. Won't be staying here after my contract ends.

This place deserves a negative rating. Absolutely ridiculous. Worst worst worst decision to sign up here. I have a membership since a year and I am hella struggling to get rid of the fee they are charging me. I told them I do not want to continue after I finish my contract and it is bloody too hard to cancel. I called them on march to cancel and they replied they have this that protocol and will send email to their manager instead they increased the fee without letting me know. I literally had to chase them for it and yet I kept getting the same response as they have left the email to Mark the manager who will give you a call tomorrow and that tomorrow never comes. BEWARE OF THIS PLACE AS IT ONLY FOCUS IN SIGNING YOU UP AND DO NOT LET YOU CANCEL. NO ONE IS RESPONSIBLE HERE.After a long wait finally, the manager emailed me saying he never knew my case which is now cancelled with no refund. This place is horrible they do not care at all.SHAMELESS AND DISHONEST BUSINESS.

About 4/200 of the mens lockers actually have doors on them or work. Have been coming here for about 1.5 years because i live just around the corner and in the hopes that they fix it in that time. Such an inconvenience that has never been fixed so I'm now discussing a membership with Plus Fitness and the UFC gym down the road.