Australia Post - Essendon West LPO

The young man saw I was pregnant and offered to carry my parcels to my car for me. So lucky to have such wonderful, kind staff working in our neighbourhood. Thank you and Merry Christmas :)

The woman that works there clearly hates her job and gets sadistic pleasure out of giving customers a hard time- Auspost please facilitate by providing these people with customer service training, unfortunately there is no service when interacting with this rude woman.

I LOVE THIS POST OFFICE!!!! Lindsey and Phily are absolutely magnificent. Every time I go in there with some difficult item to post or some problem to do with a parcel- the staff there ( in particular Lindsay) go out of their way and go that extra mile to help me. I've been going to this post office for 15 years and it is always demonstrates that rare excellence in customer service. I always get a friendly greeting from the staff- they are second to none in terms of ensuring their customers are well looked after. Today I had a big picture I needed to send and Lindsey helped me by providing me with cardboard from out the back to wrap it in. This is not the first time he has generously assisted me and advised me on a parcel. I feel very lucky to have this sort of post office in my local area. THANKYOU ESSENDON WEST POST OFFICE- YOU ROCK!!!!!

Really friendly staff who assisted me with shipping some goods back to a supplier. Advised the best sized box to use, ensured that it wasn't moving / secure and was generally a really pleasent experience compared to other post offices. Would recommend.

Went to pick up a couple deliveries and was really made to feel like a burden and an inconvenience. I'd been working 9-6pm for weeks and went to pick up deliveries as soon as I could, at my own pace.The young guy was super condescending and seemed like he was telling me off for not coming to pick up my deliveries earlier. Absolutely ruined my day and made me feel sad and like I was a burden.

The staff in the branch are nice, but the deliveries are a joke. Half the time I don't even get the delivery card left, thank god for online tracking or I wouldn't know there was a package was waiting to be picked up. Last week I did receive a card for once, but it was dated the 8th...yet arrived in my letterbox on the 12th?Numerous times I've had 'attempted delivery' for times when someone is home, and there was definitely no attempt made -- pretty sure it's because street parking out the front is hard and the delivery van just can't be bothered. Slack.

I had the most wonderful experience at this post office. The lady was very friendly and always had a smile on her face. Service was fast and efficient, the best customer service I have ever encountered. I highly recommend this place to everyone.

Both service staff are extremely rude. It’s their job to provide you with your parcel and each time I have asked for mine I’ve be made to feel like a burden! The lady rolls her eyes, the man makes comments on your demeanour when all you want is your parcel. I cringe every time I miss the postman at my house and have to go get it off these ppl. I’ve seen them be rude to other customers unfortunately leaving them with no option but to return due to mail getting redirected here. AusPost! Get onto these guys! They are giving you a bad rep!

I don’t know whether the issues I have had come from this post office or somewhere else in AustraliaPost. All I know is that on numerous occasions a parcel hasn’t arrived, even though tracking says it’s been delivered. After multiple calls we find that the parcels are at the post office and haven’t been. There is always someone at home, and I don’t believe they attempt delivery. There’s never a note in the letter box. When you go into the post office to pick it up, they make you feel like a burden. Fed up.