Do-all Appliances

Don't ever use this company.We sent our dryer for repair but the work has caused more problems than when the situation began.This sequence of events lasted more than 12 weeks, that cost more than $200 paid by credit card with our dryer even worse than it was before being sent for repair.Details- engineer booked on 5th Sept but did not arrive- engineer arrived on 12th Sept- engineer investigated for less than 5 minutes and announced that he could not repair onsite and would have to remove- Emailed a complaint on 13th Sept about the rudeness of the engineer- engineers collected the dryer 30th Sept- dryer returned on 4th Nov after being committed to making it an urgent job and taking maximum of 2 weeksUpon return of the dryer it was making banging noises against the side. This issue didn’t exist before the dryer was sent for repair. It appears the dryer wasn’t checked before it was returned to us or the company would have noticed the banging. We made a recording of the dryers problem and sent it the recording to the company- 18 Nov received response to rectify the problem- 1 Dec dryer picked up for repair again- 1 Dec we emailed to confirm the problems and that the repair wasn’t done correctly- 5 Dec we received a response that the dryer was finally being looked at again- 6 Dec we requested an update, and as the entire process had been unacceptable we warned the company we would make a complaint to VCAT if it wasn’t resolved (we didn’t complain to VCAT as decided if we needed to we would approach Consumer Affairs instead)- 9 Dec we were told in order to fix the dryer properly we would need a new drum. This problem wasn’t previously diagnosed and was not the problem with the dryer originally- We informed them that this wasn’t the original problem or they didn’t tell us or fix it in the original repair. We asked for either this to be fixed for free, or to have the dryer returned with a refund- 12 Dec the company stated they could return the dryer, however didn’t confirm that any further repairs had been carried out or that a refund would occur- We replied that this was unacceptable and asked them to advise their next steps- 13 Dec the company returned the dryer to our house unannounced and without confirmation or permission. We told them to take the dryer back to the workshop as they could not confirm that the dryer had been repaired properly- We once again asked for the dryer to be repaired properly with the drum replaced at the expense of the company, or to provide a refund, and asked for this to responded to by 16 Dec or we would take the complaint to Consumer Affairs Victoria- The company refused to provide any decent response so we asked for it to be returned.The owner clearly avoids any accountability and gets his staff to do his dirty work for him.We have our dryer back, and it is unusable. The banging on the side of the drum is still just as bad, and as such we will either need a new dryer or get someone competent to fix it. We have also lodged a complaint with Consumer Affairs.

I had Do All Appliance come out to look at my Dryer. The service was second to none, very professional, fixed it in no time. I totally recommend this company.

Your service man Hemantha did an excellent and careful job investigating and repairing both dishwasher and refrigerator. We certainly recommend him for any repairs.”"

It took over 5 weeks for someone to repair my dishwasher. After initial inspection, the technician confirmed that it would need a new pipe. It took a couple of weeks for the right pipe to be ordered as they said it had to come from Brisbane. Then the part came in, but apparently it was the wrong one, then an other week to then be told it was being ordered and delivered from new Zealand. Another week or two later and after many calls to follow up they now arrive to replace the pipe.It was very frustrating and felt i was given the run around. If you want something fixed, and fixed fast I wouldn't choose do all appliances.

Hi do all". Recently I had Hemanthu come and repair my ilve rangehood. He was very professional and successfully diagnosed the problem. He returned with the part and completed the fix. I would recommend him and "do all appliance service"."

Hemantha came to our rescue and knew exactly how to fix our dishwasher he only took about half hour and was friendlyWe are greatful because we moved back in after having the house flooded and we desperately needed to wash so many things which had been in storage for a long timeRecommend this technician Happy customers!

I rang them and told them what was wrong and the model number. The lady said that the person coming has some parts on hand. I expected that as I told them the issue they might have some of the parts.They told me anytime between 11-3. At 230 I rang to confirm. The lady said ‘it’s not 3 yet and you are the last appt booked for the day’. Then at 255 the guy rings me and says he is running late and would I like him to come another day…. I said no as I took the day off for this. He said he will be there in around half an hour.Guy turns up. He said he didn’t bring any parts with him and asks the model number….He looked at the clock and said we need a new clock. So I googled the manual and reset they clock and it’s working fine. I asked if he was going to repair anything that day and it was a firm no, he was just working out what would need to be ordered. So that’s $165 thanks! That was a quick 5minutes if that.They then call me up a few days later and said they can’t get the parts for my oven but they could work on it and hopefully could fix it for $484 (less the $165 paid) but no guarantee as they can’t get the part. I googled the part. $179.99 from a place in braeside. I then just watched a YouTube video and fixed it in about ten minutes.I would never ever recommend these crooks. I have never experienced such scammers in my life.I hope others read this before thinking about using their services.

If I could give no stars I would.We had our cook top repair initiated on the 14/2 and was charged an inspection fee of $143 for what would be needed to repair it.After countless follow up calls and lies provided by their staff we finally pulled the plug today and insisted that our cook top be returned as clearly it would never be fixed.The cook top was returned but now in even worse condition and can’t even be turned on.A call to their manager was essentially “too bad, so sad” and “ok bring it back and we’ll try to restore it back to how it was”. I did not take this offer as I didn’t want to wait another 3 months only to have my time wasted again.The only saving grace for this company is the staff must be tirelessly peddling lies for their management to keep the place afloat.Would highly recommend steering clear from this place.