Australia Post - Monash University LPO

I’ll never go back there as a guy named Toan is so rude and out of knowledge! He doesn’t know how to process a simple task!! And when you ask him a basic question he starts talking rudely as he doesn’t have any idea about it!I believe post office must take an action for this center! At least train your staff!

I will categorically rate them without a single star if I can. My issue hasn't been resolved, and he is just showing bad attitude to me. I don't understand why this kind of bad-tempered managers who exist to make people's days miserable.

In my 6 years at the university, the manager Toan is still as rude, arrogant and belittling as ever - dont expect him to change anytime soon. I usually dealt with other younger staff who were VERY friendly, I had to post items but did not have tape to stick the labels and they would happily help me out - on the other hand the manager will make you feel like you are wasting his time. I don't have time to stick your label on the package" he yelled at the basically empty LPO.My friends also had similar experiences where he yelled at them when they asked questions - this guy needs anger management classes."

Overall they are OK, not like really exceptional but still tolerable.

Why cannot rate half and Toan even did not worth 1 star. I was thinking that 'Toan is Fxx racist！'cauze he is so rude to my friend from Asia and then i saw Google review. I must apologize for the misinterpretation. Toan is just equally discriminate everyone who set foot in his store.

I guess I was lucky. There was only one Asian lady, and she was really helpful when I want to post a letter

Well, This is a Aus post branch you will definitely want to see its google reviews after dealing with its staff, and you realised you’re not alone from previous comments.This was the 1st time parcel picking up in this branch for my partner as she is in business trip. Me and my partner had picked up each other’s parcels many many times in countless post offices.Although I showed them my ID and my partner’s ID (same address), they insisted that my partner has to pick it up herself. I told them we can pick parcels for each other in other branches, and they told me different areas got different rules. Then the other staff grabbed the parcel and put it on the counter and said: you can pick this up unless you ask your partner signed the authorisation form because many students are sharing the house rights??? I told them I am not student and parcels usually go Mount Waverley branch not here. They told me it doesn’t matter as the driver chose to drop here…What I don’t understand was they just laughed away every time when I talking about my previous NORMAL experiences like it is funny and I am rookie for parcel picking up. Arrogant?I am not sure whether AUS post customer support team will ever take a look here. But now I know this is a SPECIAL branch with special staff and rules.As the result, I spent $13 for parking and had a lunch in the beautiful campus and the parcel will probably be sent back to the sender.

I had a very disappointing experience with AusPost Monash recently. I encountered two staff members who were incredibly rude and arrogant. They showed no interest in helping me whatsoever and seemed to enjoy making things difficult for me.Their behavior was completely unacceptable and left me feeling frustrated and upset. I expect better service from a company like AusPost, and it's a shame that these two individuals let the whole organization down.I hope that AusPost will take action to ensure that all of their staff are trained in customer service and that incidents like this do not happen again in the future. I would caution anyone considering using AusPost to be aware of the potential for rude and unhelpful staff members.

Rude staff. The lady staff was talking to the manager and completely ignored me trying to ask some directions to Australia post lockers. Both of them seemed very annoyed to give any information. I was planning to buy some express post envelopes but was kind of put off by their altitude so went to another Australia post to buy them.