C & N Removals & Transport

We got the removal done on a Saturday. The guys were efficient and on time. Took reasonable care with stuff and navigated a couple of tricky apartment buildings well. I used these guys 5 years previously and they had been good then too. I’d recommend them

I have booked nearly a month in advance with Craig for my house moving. As I had lots of furniture to move I had requested to have a big truck and Craig had kindly send me photos to confirm as well. However on the day of move couple of guys turned up with a small truck which is only about one third in size of the one I had booked. I have been told that they have been subcontracted. Made several attempts to contact Craig but to no avail. I had to send those guys back because it was not going to work, unless they make about 4 or five trips. Rang Craig from a different phone, this time he picked up, couldn't give any explanation reg the mess up/ why the job was sub contracted. Said will try to contact the other company for better deal"

The staff from C&N Removals were prompt, polite, helpful and very professional, they handled the goods and furniture from our shop very carefully. Everyone from their office staff to the movers were great and made the tricky job of moving a shop full of toys a breeze, we would recommend them to anyone and use their services again without hesitation.

C and N Removals were so fantastic! Very attentive, reliable, friendly and professional. The price they charged was also very reasonable. Everything went smoothly with no damages to anything. The guys worked so hard on moving day and ensured all furniture was moved with care and dismantled and reconstructed as necessary. They worked with me to place furniture in ideal locations and always kept a positive disposition (despite the labour intensive work it is). Couldn't have been happier with the service we were provided. Thank you!

Have called 4 times left a message, regarding a quote, they have never returned my calls. The company delivered some furniture from harvey norman and I was impressed with the guys a good job done. Obviously they dont want the work.

My initial interaction with this company was good. The admin staff was efficient and polite and booked me in with minimal issue and confirmed a pickup time of 7am.I ensured that all my belongings were packed and ready to go by 6.45am on the day. I waited until 8am on the day and the truck did not show. At this point I contacted both the owner (who did not pickup) and the admin staff (who also didn’t pick up). I then sent a text to both parties & the admin staff Kellie responded saying that one of the removalists had called in sick and my appointment had been moved to midday.I was incredibly upset & disappointed at the complete lack of professionalism shown by everyone. If staff had called in sick, it was the responsibility of C&R to contact me to notify me at once, not wait for me to contact them and chase them around. It was over an hour of my morning initially wasted, and I had to shift an entire day of appointments to allow for move to be rescheduled. It was incredibly disrespectful to have kept me waiting without any sort of notice. It also meant that as a sole trader of my own business, I lost money because I had to cancel/reschedule on my own appointments with my own customers as a result of this stuff around. If I was a parent and had young children and this situation had happened, I wouldn’t have known how to cope.Despite all of this, I still had to pay full price, no apology was offered to me, and I was not offered any sort of compensation or discount for the severe inconvenience caused to me, despite receiving a booking confirmation with a specific time.To add to this, I booked C&R back in October 2020 for a move which they also last minute but I didn’t kick up a fuss as they managed to find me another removalist (Tim from Safe Removals) they were networked with. It is really unacceptable that a customer has to chase up the provider without any sort of notice being given to them about a changing situation the customer is not responsible for. Had I had been contacted by 7am on the day of my move, I would have been able to organise myself a little better. Instead I had to wait until past 8am for contact, and then until midday for the truck to arrive, and until after 2pm for whole process to be done with. That’s hours of my day and $$ that I lost.I appreciate that all my items were removed and re installed at the new home with a lot of care and attention to detail. The staff who were present on the day were really good, polite and professional and are an asset to the company. This is the only reason my review is at 2 stars and not 1. Unfortunately I will not recommend this company to anyone as the management and customer service side of things was not a good experience for me.

i have used these guys twice before and i have recently moved 2 weeks ago and they damaged my glass table. i have reported this to management but they are ignoring my messages. Kellie the receptionsist keeps informing me that she has passed on the message to Craig but still 2 weeks later Ive heard nothing. They are ignoring me and thinking i will go away. I have just called the Ombusdman office and reported them. DONT EVER USE THIS COMPANY AS THEY DAMAGE YOUR GOODS AND DONT TAKE OWNERSHIP OR CALL YOU BACK!!!!Once again i have not heard from this company in regards to my damaged table from my move since out last email 23/04. I have answered their email and i have stated several times that the table they damaged is not available to purchase any more. the table cost me over $3,000.00 nearly 10 years ago and it was in immaculate condition. It is a 12 seater extendable tempered glass dining table. i have been to numerous furniture outlets but to no avail. I have had 2 furniture shops come and have a look as to fixing it and they have both said buy a new one. I have informed Craig of this via email but still refuses to just call me and have a chat. I wouldve been happy with a credit but they dont want to know you. ALL THEY ARE WORRIED ABOUT IS THIS GOOGLE REVIW WHICH THEY HAVE ASKED ME TO TAKE DOWN IN OUR LAST EMAIL. I WILL KEEP WRITING THE REVIEW UNTIL THIS IS SORTED.WHAT A JOKE.I HAVE SUBMITED TO THE OWNER THAT THIS GLASS TABLE CAN NO LONGER BE SOURCED AND STILL NO REPLY!! SHOCKING SERVICE

DO NOT USE THESE PEOPLE!!! Their removalists moved my friend's entire house and damaged her white glass table - she has tried to contact to negotiate damages/reimbursement but they won't return any correspondence. They have asked for a quote, which has been submitted, but no contact has been returned!!!! She explained that the table is no longer available in store for purchase and still no reply!! DO NOT USE!!!!!! ABSOLUTE SPAM!!!!!!! COMPLETE CON ARTISTS. Such a disappointment!!!!!!!!!!!!!!!!

5/5CN removalist delivered our furniture. Have to say very impressed with both men, Rob and Anthony.Their manners and personality sensational. What a delight to have these men in charge of assembling furniture with such a great attitude.I would highly recommend this company at all times. Well done Rob and Anthony, you do your company proud.Kindest regards, Ash n Jennifer.

The guys that moved us seemed to lack experience and quality moving furniture took 2hrs longer than they should have fixing there mistakes, broke my daughter's centre piece of her bed which they had to fix. We have dents and chips in some furniture including stairs and admin don't seem to answer emails or messages