Tough As Glass

No complaints about the original job - our frameless glass pool fence looks beautiful. However I have been trying for 18 months to get Tough As Glass to replace some spigots which cracked; something Matt said was no problem and would be fixed quick smart. Absolutely no response for months on end. Appalling after-sales service. UPDATE: Matt has finally come through with the goods and replaced all cracked spigots - apparently a problem with the batch we received initially, now upgraded at manufacturing level. The Tough As Glass work was once again of a high standard; despite the woeful communication.

Superior products with fantastic service!Matt went above and beyond with our glass pool fence, making time to check measure multiple times to fit in with our surrounding renovation schedule and make sure everything was exactly want we wanted. He also gave us a lot of advice on our surrounds and what to look out for which came in extremely handy.The installers are friendly, did a perfect job and cleaned up after themselves. They also checked we were happy with certain things before going ahead.All in all a really pleasant, easy and professional experience. We highly recommend.

Buyer beware. From overly friendly during sales process, to a ghost if anything goes wrong.We've had 2 issues with our fence / gate since we installed with Tough as Glass. Both times, Matt ignores your calls and texts. Won't reply, or respond to any form of communication. Unless you call him from a different number he doesn't recognise, then he answers. So much time and energy having to chase him.Latest issue is our soft close gate hinge needs replacing under warranty and instead of Matt sorting it out, he just texts me the number of the supplier to contact. And that supplier is now wanting to charge me $$ for his time to fix.I've never come across such appalling customer service. I would give a 0 rating if I could.

Matt and his team were extremely professional in their installation of the pool fencing. They were punctual and friendly and Matt was very communicative in his dealing with us. He kept us updated on a regular basis and delivered an excellent product at a competitive price. The instal exceeded our expectations.Thoroughly recommend Matt and his team

Second time using Matt and his team. Extremely professional. Top quality work. Great price. 100% recommended

Matt and his team were AMAZING. Very professional and friendly.Quality of work was second to none.And we had a warranty item that needed replacement and he didn't even ask questions, the process was easy and extremely timely.Excellent company that I would highly recommend.

Matt and his team did a super job installing our pool fencing, mostly glass with some aluminum fencing at the back. It had to be installed on an upward sloping block with many different levels and retaining walls. It required lots of different sized glass panels, many of them sloping, and in the end the job looked beautiful, seamless and classy. They really know their stuff when it comes to meeting compliance laws for pool fencing and it passed certification easily. The quality of the glass, fittings and workmanship was outstanding. Communication was always pleasant and very prompt. A year on and our pool fencing still looks amazing. Definitely recommend Tough as Glass.

Matt was quick to respond to my email query and came around to quote soon after. It was great to discuss with Mark the best options for the new glass fence and panel sizes and how he could best suit it to the sloping back yard. Mark and his crew were professional and polite and did a fantastic job, we are very grateful and have no hesitation in recommending Tough As Glass.

We recently used Matt and his team at Tough As Glass for a glass pool fence to complete a pool resoration and surrounds project. We had a great experience with responsive communication, a quick quote and turnaround time for installation. Matt was felxible with our options which we were grateful for. The result is fantastic, great quality and sturdy. We would recommend using Tough As Glass for a glass pool fence.

From the first phone call to the installation this company was great to deal with. Professional, friendly advice, fast service and polite installers that turn up when they say they will! The final product exceeded our expectations, all for a very competitive price. Highly recommended for anyone looking for glass or aluminium fencing/balustrades.