Hairhouse DFO Cairns

I started visiting Hairhouse over a year ago, fantastic service and great haircuts, but a lack of consistency of information made the experience not worth my time or money anymore.In brief, when I started visiting Hairhouse and paying for their services, I was told on my 10th visit I’d receive a free haircut…Fast forward to today, I went to redeem my free haircut, as it was my 10th visit (and I had a card valued at $45 to redeem it)… The hairdresser grabbed her manager Tracey as she was new and was uncertain about the promotions… Tracey the manager proceeded to tell me this wasn’t supposed to happen and I wouldn’t be able to redeem it, and I would have to pay full price.I didn’t mind having to pay, but I didn’t appreciate Tracey’s rude and dismissive tone - mistakes happen, but I didn’t valued as a customer and it was a little embarrassing as everyone around me watched the whole thing unfold.In an industry where appearance is everything, Tracey sure didn’t make a good first impression…

Been coming here since 2017, great customer service and exceptional haircuts!!

Lovely staff and very helpful.I had my eyebrows tinted last week, which were done lovely( from another place). Cost me $17. So I called her to see if I could buy tint and peroxide to do my self. Yes !! They had everything that I needed.This is going to be alot cheaper in the long run.Thankyou for your great service!

I had been seeing Jack and was always happy with the service and the wonderful job he did , unfortunately Jack moved to Melbourne and I had to go with a new hairdresser and I was unsure if I would be as satisfied…fortunately for me I had Jesse and she was absolutely amazing, I was so impressed with her skills and service and I highly recommend her to anyone wanting a quality service and exceptional hair. Thanks Jesse and team

Yesterday (Saturday) my and daughter went in for hair treatments. At first, was all good. Then it spirals after my daughter's hair was done. The daughter got a treatment and haircut. Now, when I looked over my daughter's hair, it had layers all put through her hair. Please keep in mind, that this was without “Permission”’. I then get told by the hairdresser it was because her hair was knotting up and it would help. So, do you think that it's ok to do whatever you want without consent? I did express to the hairdresser we did not ask for her to do that. There was no remorse or care but now we have one very upset daughter.

The staff were so helpful.....I phoned ask the girl (so sorry I can't recall her name) if she had some NAK products in store.....she put them aside so my husband could just walk in and collect them. Great REAL OLD SCHOOL service. Keeps me off the online shopping ...nothing replaces human interaction esp when it took less than 10mins ...very satisfying time frame ...ill keep returning ....and my husband loved that he didn't have boggle his brain by walking in with a note" ...lhe just asked for girl paid and was out of store in 2mins.. thanks guys....FAST....EFFICIENT..FRIENDLY.. PERFECT"

Came in and got my hair cut by the amazing Priyanka. She was so lovely and took the time to listen to what I wanted. My hair looks and feels great. So happy with the result!

Jack was awesome. He payed a lot of attention to detail and took his time to make sure he got it like the picture I gave him as reference. Thank you for showing so much care towards my hair and actually giving me what I wanted! I'll be back the next time I need a haircut. Thanks Jack!

Thank you jesse and hailey! Very happy with the results! Felt very comfortable and welcomed, thank you girls can’t wait to see you next time :))

Came in here to buy a hairdryer. The staff had great knowledge, listened to my needs and helped me to find the right product at a great price. Social distancing measures in place including stickers on the floor and hand sanitisers at each station in the salon. Would definitely shop here again!