House Superstore

Working in retail as a store manager for over 20 years this would have to be one of the most unprofessional, unorganised and dysfunctional stores I have walked intoI know it's Christmas and I know you are all moody and want to go on breaks but complaining in front of your customers while trying to pop through a refund on a item that was overcharged by $100. Is a little bit unnecessary. Paying $199.99 for an item that was supposed to be $99.99 is a massive difference.When I asked if the item could be refunded the 100 was told this could not happen the item would have to be refunded the full amount 199.99 and I would have to pay the 99.99. So I'm out $300 until the refund is processed. As we are so close to Christmas and with the public holidays I doubt I will get this refund in the next few daysWill never recommend or ever step foot in this store again.

Stamped prices are hugely inflated to seem like you're getting a good deal. Cannot return purchases directly to the store unless within 24 hours. Have to go online and request a refund and they either pay for the shipping, or request you return to another store that you did not purchase from. Also, many other items are non refundable.If you're planning on buying a gift for someone I'd suggest going elsewhere as the difficulties in returns have given a bad experience.